Yes, customers can request a BBP while on AMP.

The payment plan will be replaced by AMP and you will have your eligible unpaid debt forgiven by making 12 on-time payments of your current bill.

Customers that exit AMP with arrears will be offered a 12-month payment plan.

If you successfully complete the program, you may enroll again after a 12-month waiting period, provided you still meet the eligibility requirements. The waiting period starts the month after you complete AMP.

If you are removed from AMP, you are eligible to sign up again after a 12-month waiting period, provided you still meet the eligibility requirements. The waiting period starts the month after you are dropped from the program.

If you are removed from AMP before reaching 12 on-time payments, there will be no impact to the debt already forgiven. For example, if you made 6 on-time payments before being removed from AMP, you will still have half your total eligible arrears forgiven. However, you will be responsible for any remaining debt that has not been forgiven.

A customer may default on a payment arrangement by either not paying the current bill on time or by missing a scheduled payment. Failure to submit payment by 5 p.m. on the due date may result in service interruption, late fees, and your payment arrangement may be terminated. If the customer has defaulted on a payment arrangement, the missed payment amount or current charges missed must be paid prior to reinstating a new payment arrangement.