Please allow approximately 30 days for your paperwork to be processed once documents are received.

Your CARE or FERA discount will remain active until the due date specified on your CARE or FERA verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, ask us to cancel your enrollment, or we receive your documents after the due date.

If you do not meet the requirements to participate in the ESA program, you may still be able to take advantage of one of our other energy efficiency programs. 

Third-Party Energy Efficiency Programs

Yes. We offer a two-year warranty on parts and labor and a one-year warranty on the installation. Refer to the documents provided after the installation of the appliance(s). They will contain the phone number to call regarding any warranty issues. 

No. Work must be done by the SCE-approved contractors who are trained to work for the ESA program.

Employees of contracted service providers certified to represent the ESA program must present a valid, SCE-assigned badge containing the following information:

On the front of the badge:

• Picture and name of the employee
• Name of the service provider
• Badge number

On the back of the badge:

• Name and contact information for the field personnel’s employer (service provider)
• SCE’s toll-free number
• Mailing address so that the badge may be returned to SCE if it is lost or damaged

Customers with concerns about the field employee’s identity or with general questions about the visit may call (800) 736-4777 to speak to an SCE representative. The representative will be able to verify the field employee’s identity and if the employee is certified to represent the ESA program.

Proof of property ownership is required, and can include, but is not limited to: 

• Current loan or mortgage documents
• Property tax records or bills
• Homeowner property and/or fire insurance
• Mortgage payment invoices or book
• Current Mobile Home Registration from Department of Housing and Community Development 
• Data Quick or similar title search service papers

Yes. Here is information you can share with the property owner when discussing the ESA program.

Advantages of Program Participation for Property Owners and Tenants:

• Potentially lower energy costs for both you and your tenants
• Help improve the safety of your property within your tenants’ homes
• Increase your tenant comfort and satisfaction

Participation in the ESA program is FREE to both renters and homeowners.

Rental Applicants and Co-Payments for Some Services

A co-payment from the property owner or landlord may be required if the applicant is a renter/tenant. This co-payment is only required for central air conditioners and/or heat pumps, where it is assumed that the property owner owns the appliance. Note: Central air conditioners and heat pumps are not available in all geographic regions.