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Do you offer support for customers with disabilities or other access and functional needs?

Submitted by Lawrence Hoi Yip on
Priority
2
FAQ Answer

We offer resources and support to serve the diverse needs of our customers during PSPS and other outage emergencies.  

211 offers free, confidential services to SCE customers with access and functional needs before, during and after a PSPS or other outage emergency. 211 connects you to community assistance, emergency preparedness, food pantry or meal delivery programs, lodging, transportation, public assistance and other services. Dial 211 or text “PREPARE” to 211-211. For video relay service, dial 1-866-346-3211.

View additional resources for customers with access and functional needs

Smartling languages
3

Are drone patrol flights safe and regulated?

Submitted by Lawrence Hoi Yip on
Priority
9
FAQ Answer

Yes. All drone flights follow strict safety protocols and comply with Federal Aviation Administration (FAA) regulations. SCE drone pilots are FAA-certified. SCE drone pilots are specifically trained for flights near power lines and at night to keep operations safe. 

Smartling languages
3

What will I see or hear when PSPS drone patrols are in use, especially at night?

Submitted by Lawrence Hoi Yip on
Priority
8
FAQ Answer

You might see white or colored lights from the drone as it flies along the power lines — these lights are more noticeable at night. You may also hear brief, low-level noise.  

Drones only fly over power lines, so you will typically see or hear them for a short time. Sometimes, a drone may need to spend extra time over one area to get a closer view or take photos of any damage.

Smartling languages
3