How are customer accounts and service accounts related?
Understand customer and service accounts.
What if My Account is already registered with another email address?
Fix email conflicts with your SCE account.
How do I register for My Account?
Retrieving data. Wait a few seconds and try to cut or copy again.
Where can I find my Customer Account Number?
Locate your customer account number.
How do I change the website language?
Update your preferred language settings.
Multi-Factor Authentication (MFA) Customer FAQs
FAQs about multi-factor authentication
Can I disable MFA after enabling it?
Priority
0
FAQ Answer
Yes, you can disable MFA anytime through the “Settings” section in SCE.com My Account. Please note that if you disable MFA, you will be offered the option again the next time you decide to manage your payment method online.
Is MFA available for all types of SCE.com accounts?
Priority
10
Topic
FAQ Answer
Yes, MFA is available for all SCE.com My Account types. We encourage all customers to enable this feature to enhance their account security.
Smartling languages
0
What should I do if I forget my password and need to reset it?
Priority
9
Topic
FAQ Answer
If you need to reset your password, you will be required to complete MFA by entering a verification code sent to your associated phone number.
Smartling languages
0
How can I change my MFA settings or update my phone number?
Priority
8
Topic
FAQ Answer
You can update your MFA preferences, enable or disable MFA, or change the phone number in the “Settings” section of your SCE.com My Account.
Smartling languages
0