Could one customer’s power be out but a neighbor across the street still have electric service?

Submitted by candace.loyads on
Priority
4
FAQ Popularity
24
FAQ Answer

Yes, at least temporarily. One street could be served by two different circuits. A circuit can serve up to 2,000 customers and does not necessarily align with streets, neighborhoods, or community boundaries. However, it is likely the customer across the street belongs to a group also in line for a rotating outage.  

 

How long does a rotating outage last?

Submitted by candace.loyads on
Priority
4
FAQ Popularity
21
FAQ Answer

A CAISO-mandated rotating outage lasts approximately one hour, depending on circumstances. We manage and rotate the outage (i.e., restore power to one group while turning off power to another) to protect the integrity of our electric system. This ensures no customer is affected more than any other. 

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0

How does the rotation work?

Submitted by candace.loyads on
Priority
3
FAQ Popularity
10
FAQ Answer

A CAISO-mandated rotating outage lasts approximately one hour, depending on circumstances. We manage and rotate the outage (i.e., restore power to one group while turning off power to another) to protect the integrity of our electric system. This ensures no customer is affected more than any other. 

Smartling languages
0

Why is SCE required to initiate rotating outages?

Submitted by candace.loyads on
Priority
2
FAQ Popularity
11
FAQ Answer

A CAISO-mandated rotating outage lasts approximately one hour, depending on circumstances. We manage and rotate the outage (i.e., restore power to one group while turning off power to another) to protect the integrity of our electric system. This ensures no customer is affected more than any other. 

Smartling languages
0
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