The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, please call us at 1-800-247-3123 to discuss payment options. 

If you are a business customer with an assigned Account Manager, please reach out to her/him.

Yes, any bill adjustments that you’re eligible to receive will be listed in the “Summary of your billing details” section of your bill. A reminder: residential and small business customers are eligible for a bill adjustment for SCE charges beyond the most recent three months from the date the delayed bill is generated.

Read about our bill adjustment rule here, which applies to both residential and business customers.

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, you can set up a payment arrangement, which allows you to spread your payments over time.

Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well.

If you haven’t received a bill in a few months, your bill may be higher because charges from past billing periods are included along with charges from your current billing period. Also, usage tends to go up for most customers during the summer months, when air conditioning and cooling appliances (such as whole-house fans and evaporative coolers) are used more often.

It is our responsibility to make sure your bills are accurate. To ensure accuracy, we conduct extensive testing and validation before presenting bills to our customers. In some cases, a “Current Adjustment” calculation is necessary, because current billing period charges do not appear correctly in the “Details of New Charges” section. You can determine the “Total Amount You Owe” or “Amount Due” by adding “Your New Charges” plus the “Current Adjustment” and “Past-Due Charges” (if applicable).