Scheduled Site Maintenance
Some online services may be unavailable from 10 p.m. Sat., Sept. 19 to 6 a.m. Sun., Sept. 20.
Grace Period for Payment
How long is the late payment window
Service Reconnection Time
When power returns after past-due
How can I view my payment history?
How to check your payment history
Why is my payment pending?
Understand pending payments
How to cancel Auto Pay?
Cancel Auto Pay enrollment
How do I update my contact information?
Change your phone, email or address.
Where can I find my Customer Account Number?
Locate your customer account number.
How do I change my language preferences?
Update your preferred language settings.
Multi-Factor Authentication (MFA) Customer FAQs
FAQs about multi-factor authentication
How to Pay Bill through Auto Pay
How to use Auto Pay to pay bills