What if I have devices, but need to replace one or more of my air conditioners?

Submitted by candace.loyads on
Priority
15
FAQ Popularity
0
FAQ Answer

Request your air conditioner repair person remove the devices from the unit(s) to be replaced and leave the devices with you. Contact SCE immediately at 1-800-990-7788 and request installation of the device(s) on or near your new air conditioner(s). An SCE contractor will call you to arrange an appointment for installing the device(s) on your new unit(s). An adult over 18 years old must be present for installation of the device(s). You will continue to be eligible for program credits unless the contractor determines the device(s) cannot be reinstalled. You must contact SCE immediately when the device(s) are removed from the unit(s) you are replacing. If you do not, you may be removed from the SDP and billed for the amount of credits received after the device(s) were removed.

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Can I receive an alter that an event is happening?

Submitted by candace.loyads on
Priority
14
FAQ Popularity
0
FAQ Answer

Yes, you can download the SCE DR Alerts APP for your smartphone or you can sign up for SDP Courtesy Alerts to get notified by email, text, or phone message when there is a SDP event in your area. Please visit sce.com/drp/events for SDP event status in your area.

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What if my air conditioners have built-in, time-delay features?

Submitted by candace.loyads on
Priority
13
FAQ Popularity
0
FAQ Answer

These features, which safeguard the units from electrical surges, may not enable your compressors to power on immediately after a cycling period has ended. The time delay feature is intended to regulate the flow of electricity back into your units so power will resume normally.

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Is there a commitment period for participating and receivng bill credits for SDP?

Submitted by candace.loyads on
Priority
12
FAQ Popularity
0
FAQ Answer

Yes, signing up for SDP requires a one-year commitment from the first meter read date following activation of your cycling devices. If you elect to dis-enroll in the program at any time, you cannot re-enroll for 12 months.

Smartling languages
0

I have a cycling device, but am not enrolled in SDP. How do I sign up?

Submitted by candace.loyads on
Priority
10
FAQ Popularity
0
FAQ Answer

You can download an application at sce.com/bizsdp, contact your SCE account manager, or call 1-800-439-8765 to request a commercial application. Indicate on the application that you currently have one or more cycling devices, write their device ID numbers (located on front of the device) on the form, and choose a cycling option.

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0

If the program runs year-round, why do I only receive bill credits between June 1 to October 1?

Submitted by candace.loyads on
Priority
8
FAQ Popularity
0
FAQ Answer

While energy events can occur at any time during the year, we anticipate that most will occur during the summer, when demand for electricity is highest. We apply credits between June 1 to October 1 to help lower your bill during this time.

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Can I change my cycling options?

Submitted by candace.loyads on
Priority
7
FAQ Popularity
0
FAQ Answer

You may change to a higher cycling option at any time. If you wish to reduce your cycling option, you may reduce it to Good Value and to Maximum Comfort one time each in a 12-month period. Contact your SCE account manager or call us at 1-800-439-8765 to request a cycling change. Be sure to choose a cycling option and provide the cycling device ID numbers placed on the front of the cycling devices located on or near your central A/C’s compressor unit.

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