Special Notice:
Public Meeting Information - The Energy Savings Assistance (ESA) Program Working Group will be hosting a meeting on Thursday, June 26.
Rate Plan Comparison Tool
View other available rate plan options and easily switch rate plans if you find one that better fits your needs. Learn More
How is the Base Services Charge applied to master-metered properties?
The Base Services Charge will be approximately $24 per month for master-metered customers and covers essential costs to maintain the infrastructure which keeps the property connected to the electric grid. Sub-metered tenants will also pay approximately $24 per month, but tenants enrolled in CARE, FERA, or living in qualifying deed-restricted affordable housing receive a discounted Base Services Charge Adjustment.
The Base Services Charge Adjustment amounts will be listed on the master-metered bill for the applicable program enrollments based on unit totals. CARE and FERA tenants will continue to receive their current discounted rates, as well as the discounted Base Services Charge Adjustment. The master meter is responsible to apply the correct Base Services Charge Adjustment to each sub-metered bill, based on the tenant’s enrollment in CARE, FERA, and/or living in qualifying deed-restricted affordable housing.
If a third-party needs to update the customer mailing information, who should they contact?
If a third-party needs to dispute a CISR charge, who should they contact?
Email the 3rd Party Authorizations inbox at 3rdparty@sce.com.
Can third-parties request a copy of the customer bill as a CISR Form option?
No. Customer bill copies cannot be requested through the 3rd Party Authorizations inbox at 3rdparty@sce.com. Third-parties may work with customers to download a copy via My Account.
What is non-interval usage data?
Non-interval usage data relates to CISR Options 1-4 and 8 (e.g., billing history, benchmarking, and NEM existing solar equipment information). Refer to CISR Form 14-796.
Can an existing CISR Form on file be used to submit CISR fulfillment requests for customer data?
Yes, until the existing CISR Form expires, based on the authorized term selected (up to 3 years from the customer signature date). However, fulfillment service fees may apply.
Can a CISR Form be updated with new service accounts?
Any alterations to the CISR Form after it has been executed by the SCE customer will render the CISR Form null and void. A new CISR Form must be submitted to add a new service account(s).
Is there a limit to the number of service accounts that can be submitted with a single CISR Form?
There is no limit. If additional space is needed, please include the additional accounts in an Excel attachment, which is the preferred method by the 3rd Party Authorizations inbox.