SCE.com Scheduled Maintenance
A scheduled maintenance will be in place from 10.00 p.m. on Dec. 13 to 6.00 a.m. on Dec. 14. We appreciate your patience and understanding.

Special Notice:

Submitted by yamunadevi.s on

Public Meeting Information - The Energy Savings Assistance (ESA) Program Working Group will be hosting a meeting on Thursday, June 26. 

How is the Base Services Charge applied to master-metered properties?

Submitted by kalashreekalpana.das on
Priority
10
FAQ Answer

The Base Services Charge will be approximately $24 per month for master-metered customers and covers essential costs to maintain the infrastructure which keeps the property connected to the electric grid. Sub-metered tenants will also pay approximately $24 per month, but tenants enrolled in CARE, FERA, or living in qualifying deed-restricted affordable housing receive a discounted Base Services Charge Adjustment.

The Base Services Charge Adjustment amounts will be listed on the master-metered bill for the applicable program enrollments based on unit totals. CARE and FERA tenants will continue to receive their current discounted rates, as well as the discounted Base Services Charge Adjustment. The master meter is responsible to apply the correct Base Services Charge Adjustment to each sub-metered bill, based on the tenant’s enrollment in CARE, FERA, and/or living in qualifying deed-restricted affordable housing.

Smartling languages
2

Can third-parties request a copy of the customer bill as a CISR Form option? 

Submitted by Candace.loya on
Priority
13
FAQ Answer

No. Customer bill copies cannot be requested through the 3rd Party Authorizations inbox at 3rdparty@sce.com. Third-parties may work with customers to download a copy via My Account.

Smartling languages
1

Can an existing CISR Form on file be used to submit CISR fulfillment requests for customer data? 

Submitted by Candace.loya on
Priority
11
FAQ Answer

Yes, until the existing CISR Form expires, based on the authorized term selected (up to 3 years from the customer signature date). However, fulfillment service fees may apply. 

Smartling languages
1

Is there a limit to the number of service accounts that can be submitted with a single CISR Form? 

Submitted by Candace.loya on
Priority
9
FAQ Answer

There is no limit. If additional space is needed, please include the additional accounts in an Excel attachment, which is the preferred method by the 3rd Party Authorizations inbox.

Smartling languages
1