SCE.com Scheduled Maintenance
A scheduled maintenance will be in place from 10.00 p.m. on Dec. 13 to 6.00 a.m. on Dec. 14. We appreciate your patience and understanding.

My NEM bill is higher than I expected. How can I lower it?

Submitted by Candace.loya on
Priority
2
FAQ Answer

There are several ways you can minimize the electricity you receive from SCE to supplement your solar generating system. The best thing you can do is be mindful of the time of day and weather – your system won’t be generating when it’s dark out, and it will produce less when there’s cloud cover. Even small changes can make a difference to your bill. We’ve listed a few recommendations below to help you make the most of your solar-produced power:

  • Shift major appliance and equipment use to off-peak daytime hours (8 a.m. - 2 p.m.) when your solar generating system is active.
  • Try not to use too many appliances simultaneously during the day, so your system can keep up.  Periodically have your solar panels professionally cleaned.
  • Run your pool pump during the daytime.
  • Consider investing in a battery storage system to keep more of your self-generated energy for use at night.

Remember that if you make changes or investments like buying electric vehicles or installing a pool, your energy consumption will increase. If your system was not sized with these investments in mind, you’ll either need to upgrade your solar generating system or use more energy from SCE.

Smartling languages
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Where can I find NEM Interconnection Agreements and NEM Rate Schedules?

Submitted by Candace.loya on
Priority
4
FAQ Answer

A NEM Interconnection Agreement was completed when your solar generating system was added to your property and interconnected to our electric grid. For your reference, standard NEM Interconnection Agreements and NEM Rate Schedules can be found here.

Note: NEM Rate Schedules are subject to change per the California Public Utilities Commission (CPUC).

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I’m a CCA customer. How does NEM billing work for me?

Submitted by Candace.loya on
Priority
4
FAQ Answer

NEM customers are still eligible to participate through Community Choice Aggregation (CCA). Since your NEM service will be provided by the CCA, your generation credits and charges will be administered through that CCA as well. While you will receive a bill from SCE that incorporates those charges and credits as well as set fees, we recommend you contact your CCA for additional information on how your generation credits and charges are administered.

Learn more about CCA's

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What happens if I can't afford my settlement statement balance?

Submitted by Candace.loya on
Priority
3
FAQ Answer

We offer options to eligible customers who are unable to pay their annual settlement statement in full. Payment plans, bill support and financial assistance programs are available to those who qualify. 

Learn More 

You can also consider changing your billing to the Monthly Billing Option (MBO). With MBO, you pay your net energy charges every month, instead of in one lump sum at the end of the year, so you’ll level out your payments and avoid a potentially high settlement statement. You can opt in to MBO. 

Learn More

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Outage Map Technical Issue

Submitted by Candace.loya on

We’re experiencing a technical issue with the Outage Map. Current outage information may be delayed or duplicated. Our Call Center is unable to provide outage information at this time. We’re working to fix this quickly. We apologize for the inconvenience. 

If you are experiencing an outage, you can report it online. To report downed wires, please call 9-1-1.

If I have kilowatt-hour (kWh) energy credits for one Service Account at the end of my 12-month billing period, can I apply the credits to another Service Account?

Submitted by kalashreekalpana.das on
Priority
13
FAQ Answer

No. We will allocate kWh generation to all your accounts in the aggregation arrangement throughout the 12-month billing period to ensure energy credits are applied appropriately. However, there may be instances where energy credits are leftover and cannot be applied to other Service Accounts. 

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How are the terms “Adjacent and Contiguous” applied for the purposes of participating in NEM-A or SBP-A?

Submitted by kalashreekalpana.das on
Priority
3
FAQ Answer

For the purposes of Form 14-937, parcels that are divided by a street, highway, or public thoroughfare are considered contiguous, provided they are within an unbroken chain of otherwise contiguous parcels and are all solely owned, leased, or rented by the Customer, as verified in Form 14-937.

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What is a Generation Meter Adapter (GMA)?

Submitted by kalashreekalpana.das on
Priority
1
FAQ Answer

GMAs offer certain NEM customers an alternative interconnection option to traditional supply-side connections (also called “line-side taps”). They eliminate the need to make modifications to your meter panel, which may help reduce the overall cost and time of your renewable generating facility installation. They provide a safer installation compared to the traditional line-side taps by eliminating the need to enter or modify the service panel. For more information, please refer to the GMA Fact Sheet.

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