A Heat pump water heater (HPWH) can be three times more efficient than a conventional water heater. It works similarly to a refrigerator, except in reverse. While a refrigerator removes a heat pump, a water heater takes the heat from the surrounding air, and an HPWH takes the heat from the surrounding air and transfers it to water in an enclosed tank. Effective October 1, 2022, customers who own a Heat Pump Water Heater are also eligible for an additional baseline allocation if they are on TOU-D-4-9PM or TOU-D-5-8PM. Customers receiving a basic baseline allowance will receive an incremental allowance of 1.9 kilowatt-hours (kWh) per day in the Summer and 2.6 kWh per day in the Winter, and customers receiving an All-Electric baseline allowance will receive with an incremental allowance. 

This additional allocation provides a credit to help offset the charges you pay for the HPWH electricity usage. If you are already enrolled on an eligible TOU rate and have recently installed HPWH, please call us at 1-866-743-1645 to get this allocation enabled.

Several new incentives in California make heat pump water heaters more affordable than ever. To find incentives available in your area, visit The Switch Is On website.

Medical Baseline customers have an additional 16.5 kWh allocated to their baseline usage on a daily basis, in addition to their applicable seasonal baseline for the operation of life-support devices and other qualifying equipment.

The minimum charge is no longer applicable. If you have 0 usage, you will still receive the Base Services Charge.

Each customer has two baseline allocations, one for summer and one for winter usage. Baseline allocation is the same as the baseline allowance found on the standard residential rate plan. Your allowance can be found by reviewing the “details of your new charges” section of the bill statement. Under “additional information” you will see your summer baseline allowance, your winter baseline allowance, or both, depending on which month’s bill you review. For more information about baseline, view the “about baseline” section of the standard domestic rate plan page here.

If you can shift some of your electricity use to take advantage of the lower priced (off-peak) time periods, you have the ability to lower your overall electricity costs. Running your dishwasher during Off-Peak periods instead of during On-Peak periods is an example of shifting in usage to lower your electricity costs. Use our Appliance Energy Use Cost Estimator to see how much you can save by shifting energy use to off-peak hours.

With TOU rate plans, rate charges change between the longer winter period (October-May) and shorter summer period (June-September). As a result of these seasonal pricing differences, it is likely that on a TOU rate plan, your winter bills will be lower than you are used to, while your summer bills will be higher. Be sure to pay attention to the seasonal and monthly breakout of your projected costs in the Rate Plan Comparison Tool.

The rate you are currently on may now be a discontinued TOU rate plan, including TOU-D-A, TOU-D-B, and TOU-D-T. Discontinued TOU rate plans are no longer open to customer enrollment. If you’re enrolled in one of these rates, you can continue to stay on it for now. If you switch to a different rate plan, however, you cannot re-enroll in your previous plan.

If you switch to a Time-of-Use rate, you will not be able to make another switch for a full 12 months. Keep in mind that Solar Billing Plan customers are required to be on the TOU-D-PRIME rate and NEM 2.0 customers are required to be on a Time-of-Use rate.