CARE Post-Enrollment Verification

If you received a letter or email from us asking you to provide proof of your eligibility for the CARE program, we need some information to ensure you continue to receive the CARE discount on your electricity bill each month.

It’s important for us to receive your eligibility information by the date shown on your letter or email. If we don’t hear from you by the specified date, we can’t confirm your continued eligibility, and you will no longer receive the CARE discount of about 30%.

There are two ways customers can be chosen to verify their eligibility to continue participating in the CARE program: 1) Traditional Verification, or 2) High Usage Verification.

  • Traditional Verification is conducted using a random sampling of CARE customers selected out of all our current CARE households.
  • High Usage Verification is required for all CARE households identified as exceeding 400% of their monthly electricity baseline allowance. In addition, high usage customers are required to participate in the Energy Savings Assistance (ESA) program.

There are other differences in the two types of verification, including what type of income documentation you’ll need to provide, how long you have to respond, and if we monitor your electricity usage on an ongoing basis.

Traditional Verification

Steps to Complete Your Verification

Option 1

For expedited processing, complete the information requested and upload your verification documents online. Verify Now >

Option 2

  • Complete the CARE online eligibility verification form.
  • Provide supporting documentation for proof of eligibility. There are two ways to qualify:
    • Participate in one or more qualifying public assistance program.
    • Provide proof of all gross household income, if you do not participate in a public assistance program.
  • Return your supporting documentation via fax or mail to:


    FAX # 1-626-571-4202

    Southern California Edison
    CARE/FERA Program
    P.O Box 9527, Azusa, CA 91702-9932


    Note: Black out all confidential information

  • We will review your information and let you know the next steps in the process.

High Usage

Steps to Complete Your Verification

Option 1

For expedited processing, complete the information requested and upload your verification documents online. Verify Now >

Option 2

  • Complete one of these online eligibility verification forms:
  • Provide supporting documentation from the Internal Revenue Service (IRS) for proof of eligibility.
  • Return your complete HighUsage Verification Package (eligibility form plus supporting documentation) via fax or mail to:


    FAX # 1-626-571-4202

    Southern California Edison
    CARE/FERA Program
    P.O Box 9527, Azusa, CA 91702-9932


    Note: Black out all confidential information

  • We will review your information and let you know the next steps in the process.
  • Once your verification has been completed, you may need to participate in the ESA program and your usage will be monitored.
Expose as Block
No
taking notes on writing pad.

Important Things to Know

Please be sure to submit all the documents listed below:

  • All IRS tax return transcripts for all household members over the age of 18 (these are not your submitted 1040, 1040A, or 1040EZ tax returns).
  • Verification of Non-Filing for adult household members who did not file taxes (for security purposes, be sure to black out the Social Security numbers on all your documents).
  • Copies of income documents and cash sources not included in your IRS tax return transcripts (if applicable).
  • Your completed CARE Post Enrollment Verification Form:
    • Select “Agree to ESA” in the ESA Participation Section to keep your CARE discount (if you have previously participated in ESA, you will not be asked to participate in this process.)

Be sure to make a copy of all your documents for your records before mailing to us. Note: Failure to submit the complete package will delay your CARE eligibility.

High Usage Information