Working to keep you safe during COVID-19
For your safety and system reliability, outages required to reduce wildfire risk or to address conditions that pose a risk to the public will continue.
Learn more here.
Help with Financial Challenges and Payments
To help with financial challenges due to COVID-19, we are temporarily suspending disconnections for customers unable to pay their bill. Some Authorized Payment Agencies may close or provide intermittent service. We will waive late payment charges if this affects your ability to make a timely payment. If you need help, visit sce.com/billhelp

CARE Post-Enrollment Verification

To qualify for the California Alternate Rates for Energy (CARE) Program, you must meet the current income guidelines or have someone residing in your household that participates in a qualifying public assistance program.

While we don't require you to submit proof of eligibility when you initially apply, at any time during your enrollment you may be selected to participate in the CARE Verification process.

Do I need to complete a High Usage OR Traditional Verification?

High Usage Verification customers will have received an email or letter describing their household as “using a very high level of energy” in the first paragraph. High Usage Verification customer notifications will have either an L-1, L-2, L-3 or L-4 identification code located in the bottom right hand corner of the letter or email correspondence.

Communications sent to customers needing to complete a Traditional Verification will not contain any language that classifies their household as high usage. Traditional Verification customer notifications will have either a T-31 or T-92 identification code located in the bottom right hand corner of the letter or email correspondence.

High Usage Verification

If you are enrolled in CARE and have been selected for High Usage Verification, please complete these steps:

  1. Download and review the High Usage CARE Verification Process Instructions.
  2. Use the Approved Document List for CARE Verification - Income Based to select which type of documentation you can supply.
  3. NOTE: If you choose to verify your income using the IRS Transcript option, please to the following:
  4. Upon receipt of IRS Transcripts, prepare documents for submission.
  5. Submit all required verification documentation using one of these options: 

    OPTION 1:

    For expedited processing, submit your income verification documentation to SCE by online upload,

    OR

    OPTION 2:

    • Print and complete this Eligibility Verification Form.
    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202

    IMPORTANT: In order to continue participating in the CARE Program, the California Public Utilities Commission requires that you participate in the Energy Savings Assistance (ESA) Program which provides energy-efficient home improvements at no cost.

  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

Traditional Verification

If you are enrolled in CARE and have been selected for Traditional Verification, please complete these steps:

  1. Download and review the Traditional CARE Verification Process Instructions.
  2. Download and review the following forms:
  3. Obtain Public Assistance Program OR Proof of Income verification documentation.
  4. Collect all required verification forms and documents.
  5. Submit all required documentation using one of these options:

    OPTION 1:

    For expedited processing, submit your income verification documentation to SCE by online upload,

    OR

    OPTION 2:

    • Print and complete this Eligibility Verification Form.

    • Submit your printed Eligibility Verification Form and all required income verification documentation via U.S. mail or fax:

      MAIL:
      Southern California Edison
      CARE/FERA Program
      P.O. Box 9527, Azusa, CA 91702-9932

      FAX:
      1-626-571-4202
  6. Learn more about additional tips, tools, and resources that can help you manage your energy use and lower your monthly bill.

FREQUENTLY ASKED QUESTIONS