SCE is working with Lawrence Berkeley National Laboratory (LBNL) and Resource Innovations (RI) to conduct this research survey to understand the costs customers could experience due to power outages. This study will help researchers understand how much SCE customers value their electricity service during outages and how valuable it is to customers to avoid outages in the future. For more information about ICE 2.0, see icecalculator.com/recent-updates.

SCE will use the survey results to understand better the financial impact of power outages on its customers. This information will inform decisions on grid improvements to improve customer service, such as upgrading transmission lines, increasing renewable hosting capacity, making ready work for electric vehicle charging, and introducing new rate options.

A small, random sample of customers has been selected for this survey.

The research team will take steps to minimize the risk that others could access your private or sensitive information. This includes removing sensitive information such as your name and email address before the researchers analyze the survey answers. Your information will be anonymized, and no private information will be shared beyond the research team.

This study has been approved by LBNL’s IRB (Pro00023294). If you have questions about your legal rights as a survey participant, please contact the LBNL Human Subjects Committee (harc@lbl.gov; 1-510-486-5399). For additional information about how SCE manages your personal information, please see www.sce.com/privacy.

Lawrence Berkeley National Laboratory – also known as – “The Berkeley Lab,” is a multi-program science lab in the national laboratory system supported by the U.S. Department of Energy through its Office of Science. The Berkeley Lab is managed by the University of California and is charged with conducting unclassified research across a wide range of scientific disciplines. For more information, see www.lbl.gov.

Resource Innovations is a woman-led energy consulting firm that creates equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition & partnership building, and market-based technology support enable the delivery of highly successful energy programs. For more information, see www.resource-innovations.com.

Please contact Resource Innovations at ice@evaluations-resource-innovations.com.

Please contact SCE at Bryan.Landry@sce.com or Reginald.Wilkins@sce.com.

The information provided through this survey is only for internal use at SCE. However, if requested, SCE may be required to share some of this information with the California Public Utilities Commission (CPUC).

For additional information about how SCE manages your personal information, please visit www.sce.com/privacy.