Never touch or even approach a downed power line -- it can cause serious injury or even death. Whether overhead or on the ground, consider all power lines energized and dangerous. If you see a downed power line, call 911.

If you have specific questions not answered on the website, you can leave a voicemail for the project team on its dedicated phone voicemail box at 1-888-331-0010.

If you believe SCE is responsible for damage to your property incurred during the undergrounding work, you may submit a claim. SCE Claims department will evaluate claims on a case-by-case basis. You can find more information about filing a claim by visiting sce.com/claims.

Customers may experience outages associated with targeted undergrounding work and we recognize that temporary outages can be inconvenient and appreciate your patience. In these cases, we will notify you by phone, text, email or mail at least 72 hours before the outages you so you can take any necessary precautions. Please be aware, however, that timing can change for safety reasons. It’s possible that an outage can be rescheduled, canceled, or end earlier than planned. Your notification will include a Scheduled Outage Number that you may enter into our Outage Map to receive the latest updates.

Once undergrounding construction work has been completed, SCE will perform post-construction cleanup and restoration activities in project work areas.

While dust during the undergrounding construction work cannot be completely eliminated, you may also see a water truck periodically spraying water at the work site during operation of construction equipment and vehicles to help reduce fugitive dust. This is being performed in accordance with the project’s dust control guidelines. Here are a few simple tips that may help you reduce construction disturbance: close windows and doors facing the construction area to reduce noise and dust, and watch for project updates to ensure you have the most up-to-date information about the work taking place in your area.

The targeted undergrounding work may require occasional access to individual property, but notification will be made ahead of time to property owners. We understand the stress that traffic can have on all of our lives and SCE will work very closely with the city on public outreach around the traffic impacts so we can make sure folks plan their commute and daily errands around the closures. We can’t eliminate the impact of lane closures, but we can minimize inconveniences by spreading the word.

SCE vehicles will feature the company’s logo. Anyone associated with the work will also carry ID badges.

Undergrounding is a very complex project, and because of that, the timing of the work is subject to change as the work progresses. Work will typically occur from 7 a.m.-7 p.m., Monday through Friday and with occasional work on weekends. The times will be the same for undergrounding work but may require 24-hour work for underground drilling in some locations.

The SCE targeted undergrounding website provides maps by county for the scope of work we’re planning in different communities. Different stages of the undergrounding work will require different permits. During the planning phase, SCE will initiate early permit applications with the city, county and CalTrans. We’ll also initiate any government lands and environmental requirements. As we move into the scheduling phase, we’ll perform the standard permitting and easement processes, perform the environmental clearance process and obtain additional agency permits, if required. Undergrounding construction requires disturbance along the entire route, which could require approval from multiple agencies and jurisdictions, as well as more extensive reviews and approval.