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These terms and conditions relate to Southern California Edison Company’s (SCE) Smart Energy Program.
In order to qualify for the Smart Energy Program, you must have enabling technology authorized by SCE for direct participation in energy events. Presently, Wi-Fi-enabled smart thermostats controlling a working central air conditioning system (central A/C) are the only enabling technology available for participation in the Smart Energy Program. You must enroll your qualifying new or existing smart thermostat in the program through a Qualified Smart Thermostat Service Provider (i.e., Energy Hub, or Resideo). Please note that the Qualified Smart Thermostat Service Provider may refer to this program as the Smart Energy Program or use a different brand name (e.g., Rush Hour Rewards). You must also meet the following eligibility requirements.
Eligible customers may elect to opt-in or opt-out from the program at any time by contacting their Qualified Smart Thermostat Service Provider, and the change will be effective within three business days. Customers may also call SCE to opt-out from the program.
SCE offers a one-time sign-up bonus of $75 to customers who enroll in the Smart Energy Program through a Qualified Smart Thermostat Service Provider. The sign-up bonus is provided to customers, in the form of a bill credit, following successful enrollment. To qualify for the $75 sign-up bonus, the following conditions apply:
Smart Energy Program events (“energy events”) may be called in response to emergencies, overworked electrical grids, high wholesale energy prices, or for testing purposes. Energy events can occur anytime throughout the year for a duration of up to four hours per event. Multiple events may be called in the same calendar day; however, the total number of event hours will not exceed a maximum duration of four hours in a calendar day. The total number of hours that can be called in a calendar year is 180 hours. When an energy event is called, SCE will notify your Qualified Smart Thermostat Service Provider up to 20 minutes prior to the event start time. Your Qualified Smart Thermostat Service Provider will notify you of the event and may adjust the temperature setting to reduce A/C usage during the event. You always have the option to override by re-adjusting your temperature setting based on your comfort and choice during an energy event. However, customers who override all events dispatched in a calendar year may be removed from the program.
Customers can earn up to $40 in bill credits annually for their enrollment on the Smart Energy Program. This bill credit will be provided to customers who maintain enrollment in the program from June 1 through September 30. Disbursement of credits will coincide with customer scheduled bill periods. Customers who enroll after June 1 or disenroll prior to September 30 will have their credits pro-rated to the summer season days with which they were actively enrolled in the program. Customers will earn $0.3275 per summer season day.
Qualified Smart Thermostat Service Providers authorized by SCE for this program are EnergyHub and Resideo. SCE does not endorse, qualify, or guarantee, and is not responsible or liable for the products or services offered by the Qualified Smart Thermostat Service Providers. Customers who choose to participate in this program are not obligated to purchase any additional goods or services
Customers participating in the Smart Energy Program must register the use of a minimum of 1.5 kWh, one hour before or after the energy event at least once in a calendar year to remain eligible to participate in the Smart Energy Program.
SCE will conduct an annual review of customer’s electric usage by no later than January 31 of each calendar year. At the annual review time, any customer who does not meet the minimum usage requirement may be removed from SEP and must wait 12 months before re-enrolling in SEP again.
This information is meant as an aid to understanding SCE’s Smart Energy Program. It does not replace the CPUC-approved tariffs. Any inconsistencies between this material and SCE’s tariffs are unintended, and the tariffs prevail. Please refer to Schedule SEP Smart Energy Program in SCE’s Tariff Books for a complete list of terms and conditions of service.
This program is funded by SCE utility ratepayers and administered by SCE under the auspices of the California Public Utilities Commission. The selection, purchase, and ownership of any goods and services are the sole responsibility of the customer.
©2020 Southern California Edison, Smart Connect, EnergyHub, Google Nest, and Resideo Technologies Inc. are registered trademarks of their respective companies. All rights reserved.
The Smart Energy Program is one of several Demand Response programs offered by SCE to help our customers lower their energy costs, while also contributing to the reliability of the grid.
No. Customers must have a qualifying smart thermostat set up to control a central A/C.
You can disenroll from the program at any time; however, please consider that this program does provide the option to override any event at any time. Overriding a few events during the year instead of disenrolling from the program is a win-win solution for all. You still can provide valuable energy reduction during periods where you may have greater flexibility with your A/C usage while continuing to earn bill credits on the program.
Customers cannot dual participate in both programs because both programs control the same energy load and can be called at the same time. SCE cannot double pay customers for the same load reduction.
Once you install a qualifying thermostat, you may sign up for the Smart Energy Program through one of our Qualified Smart Thermostat Service Providers (i.e. EnergyHub and Resideo).
We may call an energy event in response to emergencies, overworked electrical grids, high wholesale energy prices, or as part of testing.
Your smart thermostat service provider should provide you with details of the event duration. SCE also offers an SCE DR Alerts Mobile App that can notify you anytime a Smart Energy Program event is activated. You can download the SCE DR Alerts Mobile App at no charge from the App Store® and Google Play store™. You can download this app at any time and configure the app to receive notices of Smart Energy Program events.
SCE does not offer a pre-cooling feature as part of the program, however, depending on when your smart thermostat service provider notifies you of energy events, you may choose to pre-cool on your own prior to a scheduled energy event. SCE also offers free courtesy alerts via the SCE DR Alerts Mobile App. Customers who are set up to receive courtesy notices via the app may receive notifications as early as three hours in advance.
Energy events can occur at any time, year-round. We anticipate that most will occur during the summer when A/C usage is highest. We apply for the bill credits from June 1 through September 30 to help lower your bill during this time.
The program is currently not accepting any new enrollments for Nest thermostats. Customers who enrolled in the Smart Energy Program with a Nest thermostat prior to February 19, 2020, are grandfathered in.
Establishing a minimum usage eligibility requirement helps improve the effectiveness of the program by identifying and removing customers who are not able to demonstrate A/C usage reduction. The Smart Energy Program rewards customers who show A/C reduction when there is a need to conserve energy. These savings can be reallocated to other programs or services that may benefit SCE customers.
SCE has evaluated hourly energy usage information for customers with air conditioning enrolled in a demand response program. SCE identified that customers with usage consistently below 1.5 kWh in the hour before or after events were dispatched, did not provide energy load reduction. Customers with usage of 1.5 kWh or greater do exhibit energy load reduction. SCE concluded that 1.5 kWh is an accurate threshold to determine A/C usage reduction.
Air Conditioners are not individually metered. Therefore, SCE must rely on whole house usage data to evaluate performance towards the minimum usage eligibility requirement. SCE considers this fact to have no negative impact on customers with regard to evaluating performance towards the minimum usage eligibility requirement.
SCE did not deem it necessary to establish different minimum usage eligibility requirements per customer. The 1.5 kWh minimum usage eligibility requirement is an accurate metric for A/C usage reduction determination and is conservatively set by only requiring customers to meet the threshold once per calendar year in the hour before or after, during energy events. If customers do run the A/C in the hour before or hour after an event, meeting the 1.5 kWh usage threshold should not be an issue.
The analysis which established the minimum usage eligibility requirement of 1.5 kWh did not reveal a concern with NEM customers. SCE anticipates the NEM customers with A/C usage reduction will meet the minimum usage eligibility requirement in the late evening, once the sun sets and much of the usage demand is transferred back to SCE’s electric power grid.
Customers who do not meet the minimum usage eligibility requirement at least once in a calendar year, in the hour before or hour after energy events, will be removed from the program and must wait one year to re-enroll into SEP again.
SCE will send an email to all customers who successfully enroll in the Smart Energy Program indicating whether or not they qualify for the $75 sign-up bonus.
The sign up bonus will be displayed as a miscellaneous adjustment within the “Your Account Summary” section of the bill.
