What can people do to stay safe during rotating outages?
If possible, minimize driving in an outage area. Anyone who must drive through a rotating outage area should be extremely careful at intersections controlled by traffic lights since the lights may not be functioning. These intersections should be treated as four-way stops.
Turn off all appliances, machinery, and equipment in use when the power goes out. Leave one light on to indicate when the power has been restored. This will prevent injuries that could occur if machinery and equipment were to suddenly restart. It will also prevent circuits from overloading when power is restored.
You can find your rotating outage group number in one of the following ways:
Could one customer's power be out but a neighbor across the street still have electric service?
Yes, at least temporarily. One street could be served by two different circuits. A circuit can serve up to 2,000 customers and does not necessarily align with streets, neighborhoods, or community boundaries. However, it is likely the customer across the street belongs to a group also in line for a rotating outage.
When will the new rate plan take effect?
If it's determined that you're eligible to change your rate plan, the change will be reflected on your bill within 1-2 billing cycles.
How long will I commit to a new plan if I switch?
Depending on the plan you choose and the circumstances of your change, you may be subject to a 12-month commitment period. Certain rate plans allow you to switch one additional time within a 12 month period. You can find out which plans have commitment periods in the Rate Plan Comparison Tool.
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