Your Electric Service

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request are being processed.

If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service started (please note that we do not start service on weekends or holidays). A $5 service connection charge will be added to your opening statement.

To help us serve you faster, please have the following information available when you call:

• Name for the account
• Service address (where service is to be started)
• Primary phone
• Alternate phone number (work, answering service, etc.)
• Social Security Number for the customer of record (name on the account)
• Driver's License number for the customer of record
• Name of spouse or roommate
• Mailing address (if different than service address)
• Date you would like service to be started (Monday through Friday)

Also, be prepared to answer the following questions:

• Are there any access problems, such as locked gates, dogs, etc.?
• Are the space heaters gas or electric?
• Is there a central A/C unit at the property?

You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request are being processed.

If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service stopped.

To help us serve you faster, please have the following information available when you call:

• Account Number
• Name on the account
• Service address (where service is going to be stopped)
• Date you would like service stopped
• Address where you would like us to mail your final SCE statement
• Any access problems, such as locked gates, dogs, etc.

You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.

If you'd like to complete your request over the phone, call us at 1-800-655-4555 48 hours before you'd like the service moved.

To help us serve you faster, please have the following information available when you call:

• Information from your current location:
  • ­Account Number
  • ­Name on Account (Customer of Record)
  • ­Service address (where service is going to be stopped)
  • ­Date you would like service stopped
  • ­Address where you would like us to mail your final SCE statement
  • ­Any access problems, such as locked gates, dogs, etc.
• Information about your new address:
  • ­Service address (where service is to be started)
  • ­Primary phone
  • ­Alternate phone number (work, answering service, etc.)
  • ­Social Security Number for the customer of record (name on the account)
  • ­Driver's License number for the customer of record
  • ­Name of spouse or roommate
  • ­Mailing address (if different than service address)
  • ­Date you would like service to be started (Monday through Friday)

Also, be prepared to answer the following questions:

• ­Are there any access problems, such as locked gates, dogs, etc.?
• ­Is the space heating gas or electric?
• Is there a central A/C unit at the property?

If you need help at any time during your service request, please call us at 1-800-655-4555.

You will receive a confirmation message after your request has been submitted along with an order confirmation number. You will also receive an email confirmation with your order details, as well as additional emails updating you on the progress of your request.

You can view the status of your request online. You can also click the link located on your confirmation email.

Your order confirmation number was emailed to you on the successful completion of your order. If you’re unable to find your email, call us at 1-800-655-4555 and we can help you with questions regarding your service request.

To change your service request date, call us at 1-800-655-4555. If you change your service request date, we will send you a confirmation email with the updated details of your order.

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

If you’re entitled to a deposit refund, we will mail it to you along with your closing bill within 30 days of closing your account.

If you're starting service, there is a $5 service connection charge.