Customer Resources & Support

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Resources and Support to Help You Be Prepared for Any Emergency

We offer programs and rebates to help you prepare for emergencies, such as earthquakes, wildfires or outages, including Public Safety Power Shutoffs. Explore these tools, resources and programs that tap into the latest technology and services.

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Hotel Discounts for Customers Experiencing an Extended Outage

Customers experiencing an extended outage can take advantage of special rates at participating hotels. Click the link below to see a list of participating hotels and to book your stay.

Find Out More >

Income-Qualified Solar Installation

You may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a California state program for low- or fixed-income families, can help you.

Find Out More

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Critical Care Backup Battery Program

If you are enrolled in CARE or FERA, live in a high fire risk area, and rely on critical, life sustaining medical equipment, you may be eligible to receive a portable backup battery solution at no cost to you.

Learn More About the Program

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Power Up with a Portable Generator

A portable generator can help power large household appliances and devices such as refrigerators, lighting, water pumps and garage doors during an emergency. Beginning July 1, 2021, if you purchase a qualifying model, you could receive a $200 rebate (or a $500 rebate for income qualified or medical baseline customers) if you live in an area designated as a Tier 2 or Tier 3 high fire risk zone.

Search Eligible Batteries

Learn More About SCE Marketplace

View our Portable Power Generator Educational Video

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Rely on medical equipment?

If you depend on electrically-powered medical equipment, plan to have a backup power source in case of a power outage. You may be eligible for SCE’s Medical Baseline program. Learn about the program and how to apply at sce.com/medicalbaseline.

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Get Money Back for Self-Generation

Our Self Generation Incentive Program (SGIP) offers a range of rebates and incentives to eligible residential and business customers who want to generate their own power. If you’re a customer living in a high fire risk area, you can also take advantage of available battery storage incentives.

Learn About Business Self-Generation >

Learn About Home Self-Generation >

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Microgrid Solutions for Businesses

Microgrids are one way for businesses to continue operating when power outages or PSPS events occur. A microgrid is a localized energy grid that can connect and disconnect from the larger grid when needed. By working with a developer, you can find a microgrid solution that works for your needs. 

Find Out More >

SCE Micro-grid
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Get In-Person Assistance During a Public Safety Power Shutoff

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When there are extreme and potentially dangerous weather conditions, we may need to call a Public Safety Power Shutoff. Community Resource Centers and Community Crew Vehicles may be available for customers in affected areas. These resources will help customers get updated outage information, sign up for alerts, update their contact information and power up their personal mobile devices. Customers will also have access to water and light snacks, and where available, access to restrooms and Wi-Fi. Safe physical distancing practices will be observed. 

Find Activated Locations During a PSPS Event >

Learn More About Wildfire Safety >

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Still have questions? Try Ask SCE. 

Get Outage Alerts
 

Sign up or update your contact information to get emails or texts about outages near you, including PSPS.