CARE/FERA Program

Has your job been affected by COVID-19?

Our thoughts are with our customers who have been directly or indirectly affected by COVID-19. If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through our CARE or FERA programs, even if you are already receiving unemployment benefits.

In addition, California LifeLine is a state program providing discounted home or cellular phone services to eligible households. They’ve partnered with Boost Mobile to give CARE program participants a monthly $15 discount towards prepaid cell phone plans. For more information, or to see if you qualify, visit https://www.californialifeline.com/en or visit https://www.boostmobile.com/plans/cpuc-boost-mobile.

CARE and FERA Can Reduce Your Monthly Bills

Everyday expenses affect some households more than others. Fortunately, there are two programs that may lower your energy bills:

California Alternate Rates for Energy (CARE) reduces energy bills for eligible customers by about 30%.

Family Electric Rate Assistance (FERA) reduces electric bills for qualified households by 18%.

Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.

Already applied?

Check Your Enrollment Status >

Tips to Complete an Application

Please provide your email address. We will send you an email with a tracking number acknowledging that we received your application. Please save the tracking number. If you do not have an email address, a tracking number is included in the Thank You notification which is provided immediately after an application has been successfully submitted.

Have a copy of your bill ready. Please input your name exactly as it appears on the bill. (For example, if the name on the bill is Doe, Jon X please enter the first name as Jon X with no period. Enter the last name as Doe).

Please wait from 15 minutes to 1 hour after applying to check your enrollment status.

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Two Ways to Find Out if You Qualify

Option 1: Public Assistance Programs

You can qualify for CARE if you or someone in your home participates in at least one of these public assistance programs:

  • Bureau of Indian Affairs General Assistance
  • CalFresh/SNAP (Food Stamps)
  • CalWorks (TANF)/Tribal TANF
  • Head Start Income Eligible (Tribal Only)
  • LIHEAP
  • Medi-Cal/Medicaid
  • Medi-Cal for Families (Healthy Families A&B)
  • National School Lunch Program (NSLP)
  • Supplemental Security Income (SSI)
  • WIC

Option 2: Household Income

Based on Household income as of today
Even if you are receiving unemployment benefits, you may still qualify.

How many people are in your household?






Household Income for 1-2 People

As of June 1, 2020

CARE

Up to $34,480

FERA

Not Eligible

Household Income for 3 People

As of June 1, 2020

CARE

Up to $43,440

FERA

$43,441 - $54,300

Household Income for 4 People

As of June 1, 2020

CARE

Up to $52,400

FERA

$52,401 - $65,500

Household Income for 5 People

As of June 1, 2020

CARE

Up to $61,360

FERA

$61,361- $76,700

Household Income for 6 People

As of June 1, 2020

CARE

Up to $70,320

FERA

$70,321- $87,900

Household Income for 7 People

As of June 1, 2020

CARE

Up to $79,280

FERA

$79,281 - $99,100

Household Income for 8+ People

As of June 1, 2019

CARE

8 people: Up to $88,240
Each additional person: +$8,960

FERA

8 people: $88,241- $110,300
Each extra person: +$8,960 - $11,200
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Need help?
Call a customer service representative:
1-800-447-6620

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If You’ve Already Enrolled

Recertification

Did you receive a recertification notice in the mail? CARE and FERA participants must re-enroll every two years.

Post-Enrollment Verification

As a CARE program participant, you may be asked to verify that you are eligible.

Learn More >

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Additional Information

Sub Metered Tenants

Are you an income-qualified tenant in an apartment building, mobile-home park, residential RV park, or marina who is billed through your landlord?

 

Non-Profit Living Facilities

Find out if your tax-exempt group living facility—such as a homeless shelter, hospice, or women’s shelter—qualifies for CARE.

Apply by Mail

Capitation Fee Program

Are you a representative of a non-profit looking for information about our CARE and FERA sign-up reimbursement program?

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California LifeLine Program

If you're receiving an energy bill discount through the CARE program, you may qualify to receive a discount on your phone services through the California LifeLine Program. To learn more, call 1-877-858-7463.

Income Qualified and Want Solar? SCE Can Help

Homeowners may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a state of California program for low or fixed income families, can help you. Learn more