Our thoughts are with our customers who have been directly or indirectly affected by COVID-19. If you have recently lost your job or your income has changed, you may qualify for a reduced energy rate through our CARE or FERA programs, even if you are already receiving unemployment benefits.
In addition, California LifeLine is a state program providing discounted home or cellular phone services to eligible households. They’ve partnered with Boost Mobile to give CARE program participants a monthly $15 discount towards prepaid cell phone plans. For more information, or to see if you qualify, visit https://www.californialifeline.com/en or visit https://www.boostmobile.com/plans/cpuc-boost-mobile.
COVID-19 Rent Relief will help income-eligible households pay rent and utilities, both for past due and future payments. To learn more, visit https://housing.ca.gov/covid_rr/
Everyday expenses affect some households more than others. Fortunately, there are two programs that may lower your energy bills:
California Alternate Rates for Energy (CARE) reduces energy bills for eligible customers by about 30%.
Family Electric Rate Assistance (FERA) reduces electric bills for qualified households by 18%.
Both programs have the same application and it only takes 2 minutes to sign up with no additional documentation required.
Please provide your email address. We will send you an email with a tracking number acknowledging that we received your application. Please save the tracking number. If you do not have an email address, a tracking number is included in the Thank You notification which is provided immediately after an application has been successfully submitted.
Have a copy of your bill ready. Please input your name exactly as it appears on the bill. (For example, if the name on the bill is Doe, Jon X please enter the first name as Jon X with no period. Enter the last name as Doe).
Please wait from 15 minutes to 1 hour after applying to check your enrollment status.
Option 1: Public Assistance Programs
You can qualify for CARE if you or someone in your home participates in at least one of these public assistance programs:
- Bureau of Indian Affairs General Assistance
- CalFresh/SNAP (Food Stamps)
- CalWorks (TANF)/Tribal TANF
- Head Start Income Eligible (Tribal Only)
- Medi-Cal for Families (Healthy Families A&B)
- National School Lunch Program (NSLP)
- Supplemental Security Income (SSI)
If You’ve Already Enrolled
The Arrearage Management Plan (AMP) Program is a debt forgiveness payment plan option for residential CARE and FERA customers who have past due bills totaling $500 or greater which are at least 90 days old. In exchange for making on-time payment of your current monthly bill, AMP will forgive 1/12 of the eligible total past due amount. Other terms and conditions are detailed below in the FAQ’s*.
*This information is meant as an aid to understanding AMP. It does not replace SCE’s CPUC-approved tariﬀs. Any inconsistencies between this material and SCE’s tariﬀs are unintended, and the tariﬀs prevail. Please refer to SCE’s tariﬀ books for a complete list of terms and conditions of service.
Find out if your tax-exempt group living facility—such as a homeless shelter, hospice, or women’s shelter—qualifies for CARE.
Are you a representative of a non-profit looking for information about our CARE and FERA sign-up reimbursement program?
If you're receiving an energy bill discount through the CARE program, you may qualify to receive a discount on your phone services through the California LifeLine Program. To learn more, call 1-877-858-7463.
Homeowners may qualify for a free home solar system from our partner, GRID Alternatives. Find out if the Single-family Affordable Solar Homes (SASH) program, a state of California program for low or fixed income families, can help you. Learn more