To qualify for our California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs, you must meet the current income guidelines or have someone residing in your household who participates in a qualifying public assistance program.
We do not require you to submit proof of eligibility when you apply to CARE/FERA; however, after enrollment, you may be required to participate in the CARE/FERA verification process at any time during your enrollment.
How to Prove Eligibility
To continue receiving your CARE/FERA program discount, you need to provide specific documentation within 90 days from the date indicated on the letter or email you received. You may prove eligibility based on income OR participation in a qualifying public assistance program.
Acceptable Income and Categorical Program Documentation
The fastest way to verify your eligibility for either the CARE/FERA program is by submitting your Eligibility Verification Form online. You may expect to receive a response within 24-48 hours.
Complete Online
You may complete the Eligibility Verification Form and upload all supporting Proof of Income or Public Assistance Program documentation* on the SCE website.
OR
You may also download and submit the completed form and supporting Proof of Income or Public Assistance Program documentation* via U.S. mail . Expect a response time of approximately three weeks to one month.
Note: If submitting by U.S. mail, please allow sufficient transit time for your application to arrive before the verification due date.
Print and complete the Eligibility Verification Form | High Usage Verification Form
Mail
Southern California Edison
CARE/FERA Programs
P.O. Box 9527
Azusa, CA 91702-9954
*Important: Any information or documents you submit are confidential and will be used by Southern California Edison personnel only for verification purposes. Be sure to black out the first five digits of your Social Security number on all documents for added security.
Post-Enrollment Verification Frequently Asked Questions
Post-Enrollment Verification FAQ
Your CARE or FERA discount will remain active until the due date specified on your CARE or FERA verification letter or email. If we determine that you are ineligible, your discount will be suspended. Your discount may also be suspended if you submit incomplete verification documents, ask us to cancel your enrollment, or we receive your documents after the due date.
Yes, upon verification of program eligibility CARE customers chosen for High-Usage Verification will be contacted up to three times by an ESA program contractor to set up an appointment for an ESA program home assessment. (FERA customers are not required to complete an ESA program home assessment.)
If we receive no response, you will be removed from the CARE program. If you are removed from CARE and did not participate in the ESA program, please contact an ESA program representative at 1-800-736-4777 to reschedule your ESA program home assessment appointment.
Note: If you have participated in the ESA program in the past at your current residence, you will not be required to participate in this High-Usage Verification process. In addition, a CARE program participant in a rental residence will not be removed from the program for failure to complete the ESA program home assessment in situations where the landlord is nonresponsive when contacted by an assessment contractor, or otherwise does not allow for ESA program participation.
No, if you missed the verification date, you will be reinstated at the time of approval.