A home and business area network connects the various digital devices within a home or business. These digital devices may include: Energy Information Displays, Smart Thermostats, Computers, Digital Media Players, Televisions, Home Security Systems, “Smart" appliances (such as refrigerators dishwashers, and clothes dryers) and more.
Your connected network devices can communicate with each other, and share information over the internet, Wi-Fi, Z-Wave, and ZigBee. Your network can also enable the SCE smart meter to communicate with registered ZigBee Smart Energy Profile 1.0/1.1 devices to deliver energy usage information in near-real-time.
There are several types of devices on the market today. These include energy information displays, USB dongles, gateways, smart thermostats and smart appliances. To successfully connect with the SCE smart meter, your device must support ZigBee communications and be Smart Energy Profile 1.0 or 1.1certified.
ZigBee-enabled devices communicate using an efficient, wireless network standard. The technology is similar to Bluetooth, only simpler and less expensive. ZigBee-enabled devices have long battery lives and secure networking. They communicate by sending short-range wireless data to other network devices.
An energy information display can enable the user to view energy related information such as near real-time energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, as well as receive text messages from us. Device capabilities vary depending on the manufacturer and models.
Once a device is securely registered to the SCE smart meter, it may enable you to:
- View near real-time energy usage information such as kilowatt hours (kWh) and kilowatts (kW) demand.
- See how small changes in energy usage behavior, such as raising the temperature on your air conditioner or turning off lights can lower your energy usage and potentially your monthly electricity bill.
- Enroll in Save Power Day Incentive Plus. The day prior to an event, we will send a Save Power Day event notification to your device. During the event, if you reduce your energy usage to below your average level during the event, you may qualify to receive a bill credit of $1.25 for each kWh reduced. For program details and eligibility requirements, please see the Save Power Day Incentive Plus FAQs
- Enroll in Daily Cost Snapshot to receive daily energy cost and price text messages on your device, including your estimated bill cost-to-date, forecasted bill cost, current price per kWh, and rate tier (current price per kWh and tier information is available to customers enrolled on residential non-Time-of-Use rates).
To register a device to the SCE smart meter, you must have:
- An active SCE Service Account
- An eligible SCE smart meter
- An SCE-compatible device (ZigBee enabled and Smart Energy Profile 1.0/1.1 certified)
Your device must be located within 75 feet of the smart meter, to enable communications between your device and the SCE smart meter.
Please contact us at HANQuestions@sce.com
Yes. residential and small business customers who meet the eligibility requirements can register a device and receive many of the same benefits. For eligibility requirements see question, What are the eligibility requirements to register a device?
If your device is not receiving energy information, it might be because the device has lost connection with the SCE smart meter. Please confirm that:
- The device is turned on and plugged into an energized outlet.
- The device is within 75 feet or less of the SCE smart meter. This is the maximum recommended distance between the device and the SCE smart meter to maintain good communications.
If the device still is not receiving any information from the SCE smart meter, please contact us at HANQuestions@sce.com.
For other problems or questions about your device, we recommend you contact the supplier where you purchased the device.
You may be eligible to receive a device registration rebate from us if you meet the requirements:
- You have an active SCE Service Account
- You successfully register a new ZigBee-enabled device to the SCE smart meter
- The device has not been previously registered to an SCE smart meter (your meter or someone else’s meter)
- You have not received a device registration rebate for the same device category in the past you’re your current SCE Service Account
The following devices are eligible for a device registration rebate if other rebate eligibility requirements are met:
Device Category | Device Type | Rebate Amount |
---|---|---|
Energy Information Display* | Display | $25.00 |
USB Dongle | ||
Gateway | ||
Programmable Communicating Thermostat | Smart Thermostat | $50.00 |
Thermostat Device Installation | $75.00 |
*Eligible customers can only receive one Energy Information Display category rebate even if multiple device types within the device category are successfully registered to the SCE smart meter.
If you become eligible for a device registration rebate you will automatically receive a credit on your next bill. The rebate will be reflected as a separate line item on the statement.
When you enroll in Daily Cost Snapshot, your registered devices can receive electricity costs and pricing information, to help you understand how much you are spending on electricity. Our system will send text messages to your devices each day, including your:
- Estimated bill cost-to-date
- Forecasted bill cost
- Current price per kWh*
- Tier number*
*Only available for customers on non-TOU residential rates.
To enroll in Daily Cost Snapshot, you must:
- Have an active residential SCE Service Account
- Have a device registered or in the registration process with your SCE smart meter
- Be enrolled in an eligible rate
To determine if you’re eligible and get started, log onto your SCE.com User ID and click on Device Registration.
You can contact us at HANQuestions@sce.com.
You can enroll in Daily Cost Snapshot by visiting My Account, click on Device Registration. It’s simple!
You can contact us at HANQuestions@sce.com.
You can contact us at HANQuestions@sce.com.
If you have questions about how your device works, we recommend that you contact the supplier where you got the device.