Home and Business Area Network - Frequently Asked Questions

An energy information USB dongle is similar to a “flash drive” except a ZigBee enabled device can communicate wirelessly with other devices. You can connect a USB dongle with your PC to view energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, as well as receive text messages from us. Device capabilities vary depending on the manufacturer and model.

Energy management gateways can receive energy-related information, such as near real-time kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home or business (only when enrolled in an SCE program). Some gateways act as a bridge between the SCE smart meter and other connected devices in your home or business, while others may display information on the manufacturer’s website for viewing. Device capabilities vary depending on the manufacturer and model.

A smart thermostat does everything a standard central air conditioner thermostat does and more. It can receive energy related information such as near real-time energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home (notifications require program enrollment). Device capabilities vary depending on the manufacturer and model.

In addition to the standard features of an appliance, a smart appliance can receive energy related information such as near real-time energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home (notifications require program enrollment). Device capabilities vary depending on the manufacturer and model.

Yes, we’ve developed a Home and Business Area Network Testing Laboratory to thoroughly evaluate products and devices for compatibility with the SCE smart meter. View compatible devices.

It’s simple! Log into your SCE.com User ID and click on Device Registration. You don’t have to be at your home or business when you submit the device registration request, but you do need to make sure your device is plugged in, ready for connecting (some devices need to be placed in “connecting” mode) and within 75 feet of the SCE smart meter before you submit your request. Please also have the following information handy:

• Device ID
• Device Install Code
• Manufacturer Name
• Device Model

You can also follow this step-by-step guide to register your device.

Once your request has been successfully submitted, your device registration should be complete within 24 hours.

To protect your confidential information, we require that you submit your device registration requests in writing, either online or by completing a paper application.

The fastest way to submit your device registration request is to visit My Account and click on Device Registration.

If you would like to submit a paper application, just print the Device Registration Application, complete all required fields, sign and return it to us (see detailed instructions on the form).Once we processes your application, contact us at HANQuestions@sce.com to register your device. We recommend that you wait a minimum of 5 business days to pass before you call. When you call, please have the following information (usually found on your device) handy:

• Device ID
• Device Install Code
• Manufacturer Name
• Device Model

You will also need to turn the device on, and make sure it’s ready for registration and located within 75 feet of the SCE smart meter.
You don’t have to be at your home or business when you call to register your device. Just make sure you have the device information with you (device ID, Install Code, manufacturer name and model number).

Yes!  Just visit My Account, click on the Device Registration.  You can contact us at HANQuestions@sce.com.

Most devices will display an indicator showing they are registered.  If your device displays energy usage information, this confirms it is connected to the SCE smart meter (many devices receive energy usage from the meter every 30 seconds or more frequently). You can also visit My Account, click on the Device Registration tab.  You can contact us at HANQuestions@sce.com.

Just contact us at HANQuestions@sce.com.

We have developed a flexible and secure standards-based meter and network communications system, adapting security solutions and testing protocols from the banking and defense industries. All information transmitted between the us, the individual meters, and ZigBee Smart Energy Profile 1.0 or 1.1 certifiedHAN devices is encrypted. In addition, we maintain strict confidentiality and privacy policies, and use state-of-the-art technologies to safeguard customer information.

No.  There is no minimum amount of time you must keep your device registered in order to keep your device registration rebate.  However, we recommend that you keep the device registered so you can take advantage of the benefits of the device such as: the energy information the device provides and related programs like Save Power Day Incentive Plus and Daily Cost Snapshot.

We would like to help you take advantage of the benefits of registering a device to the SCE smart meter. By enrolling in our programs we hope to help you understand how you are using electricity so that you can change your energy usage behavior and potentially save money on your monthly electric bill.

You can contact our Customer Service at HANQuestions@sce.com

Log into your SCE.com User ID and click on Device Registration. You can contact us at HANQuestions@sce.com.