Bill delays can occur for multiple reasons and may require equipment changes or technical corrections. We are working to resolve issues affecting customer billing as quickly as possible.

Unfortunately, we don’t have an estimated date when your bill statement will be ready. Since individual customer accounts vary, billing production timing varies as well.

We understand this is a serious inconvenience for you and we’ll do what we can to make sure the impacts to you are minimal. If you’re unable to pay your bill in full once you receive it, eligible customers can set up a payment arrangement which allows you to spread your payments over time.

The total amount you owe will be deducted approximately 10 days after your bill is generated. If you’re unable to pay the full amount, you may be able to request a payment arrangement.

Yes, any bill adjustments that you’re eligible to receive will be listed in the “Summary of your billing details” section of your bill. A reminder: residential and small business customers are eligible for a bill adjustment for SCE charges beyond the most recent three months from the date the delayed bill is generated.

Read about our bill adjustment rule here, which applies to both residential and business customers.