Welcome to Southern California Edison’s
American Sign Language Resource Hub
Customers who use American Sign Language (ASL) can access Public Safety Power Shutoff (PSPS), outage and preparedness resources in one place, including notifications, support services and accessible videos.
What Is a PSPS?
When fire weather conditions put communities at risk, we may need to temporarily shut off power to protect your safety through a PSPS. This important tool helps reduce the risk of fires caused by utility equipment. Fire weather conditions — including strong winds, dry vegetation and low humidity — drive the decision to call for a PSPS.
How Do I Sign Up for PSPS and Outage Alerts?
PSPS notifications and preparedness information are available in accessible formats for people who are blind, low vision, deaf or hard of hearing.
Update your contact information and notification preferences to receive alerts by email, text or voice call at sce.com/MyContacts.
If you do not have an SCE customer account, you can sign up for address alerts at sce.com/PSPSAlerts.
When Will I Be Notified of a PSPS?
When possible, we begin notifying customers about three days ahead of an anticipated PSPS. We also send updates at these times:
- Two days, one day and one to four hours before the anticipated shutoff
- When the shutoff begins
- Before power is restored
- When power restoration is complete
Other notifications may occur as needed to keep customers informed.
Check the Outage Map for updates.
What Support Resources Are Available?
Visit sce.com/AFN to learn more about resources and support for customers with disabilities or access and functional needs during a PSPS.
If you need additional assistance before, during and after a PSPS or other outage emergency, 211 offers free, confidential services to SCE customers. 211 connects you to community assistance, emergency preparedness, food pantry or meal delivery programs, lodging, transportation, public assistance and other services. Help is available 24 hours a day, seven days a week. Dial 211 or 866-346-3211 for video relay service, text ”PREPARE” to 211-211 or visit 211now.com/SCEPrep.
- What Should I Expect Before a PSPS?
- What Should I Expect During a PSPS?
- How Will I Be Notified of a PSPS?
- Who calls a PSPS?
- Under What Conditions Will SCE Call a PSPS?
- Who is Most Vulnerable to a PSPS Outage?
- What is a Portable Generator?
- What is a SCE Portable Battery?
- What Is the Medical Baseline Allowance Program?
- Public Safety Partner Guide to PSPS Customer Resources