Working to keep you safe during COVID-19
For your safety and system reliability, outages required to reduce wildfire risk or to address conditions that pose a risk to the public will continue.
Learn more here.
幫助應對財務困難和付款
為了幫助應對 COVID-19 引起的財務困難,我們暫時停止對無法支付電費的用戶實施斷電。部分授權收費處可能已關閉或提供間歇服務。如果這影響您及時付款的能力,我們將免除逾期付款的費用。 如果您需要幫助,請造訪 sce.com/billhelp。  

Frequently Asked Questions

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How to Identify Our Field Employees

Occasionally, our employees may come to your door regarding meter reading or other services. Most, but not all, SCE employees who may visit your home will be wearing uniforms.

For your own safety, you should always ask to see his or her SCE employee identification card. Here's what you should look for on the card.

  • Front - our company name and logo, a full-color photo of the employee, and the employee's name
  • Back - an address to mail the card to if it is lost

 

Do field employees ever visit unexpectedly?

  • most visits by utility workers are regularly scheduled or customer-requested.
  • We notify customers several times in writing before sending an employee to disconnect electrical service
  • Vendors hired by SCE may visit our customers, but only if the customer has responded to a request from the vendor