How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 4:52 p.m. today, we restored service to all identified customers without service in the Long Beach area. Customers are now receiving electrical service from both electric network or through temporary generators.

Our work crews will continue to make repairs and test the underground network systems, and will start transitioning customers off generators to the electrical network during the evening and morning hours.

When this happens, these customers will experience a short power outage, which could last up to 45 minutes for most. For a couple of customer locations, our representatives will be informing those customers that the outage during the transition period could be longer due to additional operating procedures to safely reconnect them back to the electrical network. These actions are to ensure they are connected back to the network properly and in a safe manner.

The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Customer Service You Can Count On

At SCE, customer service isn’t just a category, it’s a commitment. Whether it’s connecting your service, answering questions about your bill, providing easier ways to pay, or assisting income-qualified customers, we’re there for you.

Report a Problem

Whether you need to report a power outage, street-light outage, or are experiencing radio or TV interference, it’s easy to report a problem online. Our technicians can then identify the issue and take appropriate action. If you see a downed power line, please STAY CLEAR and call 911 immediately so an emergency team can respond, and you can stay safe.

Got a Question?

Want to know more about how we deal with outages, or have a question about billing? The answers to most common questions are a click away in our Frequently Asked Questions. You’ll find detailed information about energy use, safety concerns, rates and more.