How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Customer Service You Can Count On

At SCE, customer service isn’t just a category, it’s a commitment. Whether it’s connecting your service, answering questions about your bill, providing easier ways to pay, or assisting income-qualified customers, we’re there for you.

Report a Problem

Whether you need to report a power outage, street-light outage, or are experiencing radio or TV interference, it’s easy to report a problem online. Our technicians can then identify the issue and take appropriate action. If you see a downed power line, please STAY CLEAR and call 911 immediately so an emergency team can respond, and you can stay safe.

Got a Question?

Want to know more about how we deal with outages, or have a question about billing? The answers to most common questions are a click away in our Frequently Asked Questions. You’ll find detailed information about energy use, safety concerns, rates and more.