How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Customer Service You Can Count On

At SCE, customer service isn’t just a category, it’s a commitment. Whether it’s connecting your service, answering questions about your bill, providing easier ways to pay, or assisting income-qualified customers, we’re there for you.

Report a Problem

Whether you need to report a power outage, street-light outage, or are experiencing radio or TV interference, it’s easy to report a problem online. Our technicians can then identify the issue and take appropriate action. If you see a downed power line, please STAY CLEAR and call 911 immediately so an emergency team can respond, and you can stay safe.

Got a Question?

Want to know more about how we deal with outages, or have a question about billing? The answers to most common questions are a click away in our Frequently Asked Questions. You’ll find detailed information about energy use, safety concerns, rates and more.