Account & Bills

Managing Your Account

Why did my account number change?
Why can’t I access My Account?
Will my new account number affect my Community Choice Aggregator (CCA)?
How can I view all of my accounts online?
How are customer accounts and service accounts related?
What if I have both residential and non-residential accounts?
Can multiple people receive Budget Assistant alerts for one Customer Account?
I signed up for Auto Pay, but changed my mind. Can I cancel?
Will I receive an email if I change my Budget Assistant alert preferences?
As a CCA customer, will my bill layout change due to billing system updates?
What is My Account?
How do I allow someone else to manage my account?
Why do some of my SCE account numbers start with different digits?
Can I combine Customer Accounts?
How do I know if SCE is my electric utility?
Can I move a Service Account under another Customer Account?
How do I change my language preferences?
Why do I have to link my account?

Understand Your Bill

How will Critical Peak Pricing (CPP) events be impacted by the new billing system?
Has my bill amount changed because of the new billing system?
Has the appearance of my bill changed due to billing system updates?
What is My Account?
How do I allow someone else to manage my account?
Why do some of my SCE account numbers start with different digits?
Can I combine Customer Accounts?
What are “Cash Only” customer accounts?
How do I make a payment online?
How do I view or download past bills?
Can I view my bill online if I’m not enrolled in Paperless Billing?
Why is my payment pending?
What is Auto Pay?
How does Paperless Billing work?
Why are there charges for theft or equipment damage on my bill?
What is a Community Choice Aggregator (CCA)?

Pay Your Bill

Who else can make a payment to my service accounts?
I think I had a bill due during the billing system updates. Will I be charged a late fee?
How do I pay my bill in person?
How do I pay my bill by mail?
How do I pay my bill through Auto Pay?
How do I pay my bill with a credit or debit card?
How do I pay my bill through my bank or a third party?
How do I update my payment account information for Auto Pay?
How do I change or cancel a pending payment?
How do I sign up for Paperless Billing?
How do I pay my bill?

Discounts & Bill Assistance

Will the new billing system affect my CARE or FERA enrollment?
How do I enroll in CARE or FERA?

Payment Arrangements

How will billing system updates impact payment arrangements?
How do I make a payment arrangement?
What is the Budget Billing Plan?

Start, Stop or Transfer Service

When will I receive my Customer Account Number after submitting a turn on request?
How do I turn on service at a new address?
How do I transfer service to a new address?
Can I request a specific date to turn on or turn off service?
How do I choose a rate plan when I move?
How do I turn off service if I’m moving to an address outside of SCE’s territory?

Payment Arrangements & Extensions

How do I make a payment arrangement?
What is the Budget Billing Plan?