How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

Crews have restored power to all but 1,000 customers affected by the outage in Long Beach. We continue to work as safely and as quickly as possible to restore power to all customers. The safety of the public and our crews remains our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments.

Energy Efficient Express Solutions: Are You Eligible?

Good news: as an SCE customer, your commercial, industrial, agricultural, or nonprofit business is automatically eligible to participate in Express Solutions. Self-generation customers may also qualify. Get all the details by requesting our Solutions Directory.


Equipment Eligibility Checklist

Upgrading to energy-efficient equipment? To qualify for incentives, all equipment must:

  • Be new and meet all eligibility requirements
  • Be high efficiency equipment above mandated codes or industry standard practices
  • Use less wattage if part of a retrofitting
  • Be fully installed and operational
  • Remain at the site of your active SCE business account

Request a copy of our Solutions Directory for complete solutions descriptions, eligibility requirements, and terms and conditions.


The Fine Print

Customer Eligibility

  • Your business must have an active, valid SCE electric account
  • Residential customers are not eligible
  • Common areas of multi-family properties on a qualifying business rate schedule are eligible
  • Participation is not determined by business size, rate schedule, or monthly demand
  • Co-generation, wind, solar, and other self-generation customers who purchase electricity from SCE should contact their Account Representative or 1-800-736-4777 for assistance in determining eligibility
  • You may not receive multiple rebates or customer incentives for the same energy solution or energy efficiency upgrade

Product Eligibility

  • Energy-efficient products appear in our Solutions Directory
  • Detailed product location information must be provided on your application before we can process it


Post-installation inspections may be random or mandatory. Your application contains specifics.

  • Inspectors will make three attempts to contact you to make inspection arrangements
  • If you are unreachable, the application will be denied
  • For inspection purposes, access to equipment is required during normal business hours, 8 a.m. to 5 p.m. Monday through Friday, excluding holidays
  • If your equipment is not installed or operational at the time of the inspection, your customer incentives application will be declined and a re-inspection fee assessed at a future inspection
  • If equipment is only partially installed, a partial customer incentive will be paid. Further energy efficiency upgrades—from making equipment operational or from additional installation—will require a new customer incentives application

Extent Of Eligibility

  • The maximum customer incentive per energy solution is 100% of the energy upgrade cost
  • Installed cost includes material cost only. Labor costs may be eligible when a vendor-installed project is involved
  • Sales tax and shipping should not be included in the equipment costs. They are not eligible for customer incentives