Learn How We Restore Power

When power outages occur, we ask you to make safety your top concern until our crews can locate and repair damage. Remember: Never go near a downed power line. Restoration times vary depending on the level of damage. Our teams are trained to restore power through a three-phase process to get your lights back on as quickly and safely as possible.

Whether it’s storms, fires, or earthquakes, there are many reasons why blackouts or other power outages may occur or electricity service may be interrupted. Our goal is to restore power as quickly and as safely as possible. This brief video offers a look into the steps we take to repair damage and restore power to communities and homes.

Phase 1: Assess & Protect

We send highly trained workers into the field to locate and monitor safety hazards. These hazards can include downed wires and poles.

Our crews then make sure electricity is off for your safety. They also ensure that power is flowing to critical facilities like hospitals, fire stations, and other essential services.

Phase 2: Repair Damage

Once damage has been assessed and safety measures enacted, we dispatch crews to make repairs. Substations and main electric lines and wires must be repaired to restore power to you. Even if you do not see our field crew teams, rest assured we are working nearby to get your power restored.

Phase 3: Restore Power

Once damage is repaired, we begin restoring power to homes and buildings. If you notice that a neighbor’s power is back before yours, don’t worry. Your home may be on a different circuit or line. We appreciate your patience as we work as quickly as possible to turn your lights back on.

Report an Outage

Experiencing an electric outage? You can report a power or street light outage at the Outage Center. You can also view our Outage Map and information on current outages or maintenance outages. If you want to receive updates by text, email, or phone, sign up for alerts.

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