Home and Business Area Network - Frequently Asked Questions

An energy information USB dongle is similar to a “flash drive” except a ZigBee enabled device can communicate wirelessly with other devices. You can connect a USB dongle with your PC to view energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, as well as receive text messages from us. Device capabilities vary depending on the manufacturer and model.

Energy management gateways can receive energy-related information, such as near real-time kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home or business (only when enrolled in an SCE program). Some gateways act as a bridge between the SCE smart meter and other connected devices in your home or business, while others may display information on the manufacturer’s website for viewing. Device capabilities vary depending on the manufacturer and model.

A smart thermostat does everything a standard central air conditioner thermostat does and more. It can receive energy related information such as near real-time energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home (notifications require program enrollment). Device capabilities vary depending on the manufacturer and model.

In addition to the standard features of an appliance, a smart appliance can receive energy related information such as near real-time energy usage in kilowatt hours (kWh) and kilowatt demand (kW), energy pricing and cost information, text messages from the smart meter, as well as notifications to automatically reduce energy usage in your home (notifications require program enrollment). Device capabilities vary depending on the manufacturer and model.

Yes, we’ve developed a Home and Business Area Network Testing Laboratory to thoroughly evaluate products and devices for compatibility with the SCE smart meter. View compatible devices.

It’s simple! Log into your SCE.com User ID and click on Device Registration. You don’t have to be at your home or business when you submit the device registration request, but you do need to make sure your device is plugged in, ready for connecting (some devices need to be placed in “connecting” mode) and within 75 feet of the SCE smart meter before you submit your request. Please also have the following information handy:

• Device ID
• Device Install Code
• Manufacturer Name
• Device Model

Once your request has been successfully submitted, your device registration should be complete within 24 hours.

To protect your confidential information, we require that you submit your device registration requests in writing, either online or by completing a paper application.

The fastest way to submit your device registration request is to visit My Account and click on Device Registration.

If you would like to submit a paper application, just print the Device Registration Application, complete all required fields, sign and return it to us (see detailed instructions on the form). Once we processes your application,  call our Customer Support at 1-888-218-4294, Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays) to register your device.  We recommend that you wait a minimum of 5 business days to pass before you call.  When you call, please have the following information (usually found on your device) handy:

• Device ID
• Device Install Code
• Manufacturer Name
• Device Model

You will also need to turn the device on, and make sure it’s ready for registration and located within 75 feet of the SCE smart meter.
You don’t have to be at your home or business when you call to register your device. Just make sure you have the device information with you (device ID, Install Code, manufacturer name and model number)

You don’t have to be at your home or business when you submit the device registration request, but you do need to make sure your device is plugged in, ready for connecting (some devices need to be placed in “connecting” mode) and within 75 feet of the SCE smart meter before you submit your request. Please also have the following information handy:

• Device ID
• Device Install Code
• Manufacturer Name
• Device Model  

Once your request has been successfully submitted, your device registration should be complete within 24 hours.
To get started, visit My Account and click on the Device Registration tab.

The Device ID can also be referred to as the MAC Address or EUI 64. It is a 100% unique ID and is needed to securely register the device to the SCE smart meter. This information is typically found on the back of the device and some manufacturers display this information within the device menu.

The Install Code is needed to securely register the device to the SCE smart meter. This information is typically found on the back of the device and some manufacturers display this information within the device menu.

Yes!  Just visit My Account, click on the Device Registration.  You can also call our Customer Support at 1-888-218-4294, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

Most devices will display an indicator showing they are registered.  If your device displays energy usage information, this confirms it is connected to the SCE smart meter (many devices receive energy usage from the meter every 30 seconds or more frequently). You can also visit My Account, click on the Device Registration tab.  You can also call our Customer Support at 1-888-218-4294, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

Just call our Customer Support at 1-888-218-4294, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

We have developed a flexible and secure standards-based meter and network communications system, adapting security solutions and testing protocols from the banking and defense industries. All information transmitted between the us, the individual meters, and ZigBee Smart Energy Profile 1.0 or 1.1 certifiedHAN devices is encrypted. In addition, we maintain strict confidentiality and privacy policies, and use state-of-the-art technologies to safeguard customer information.

We refer to your average usage as your “Customer Specific Reference Level” or CSRL. To determine your CSRL, we average your energy usage for the three highest usage days for the same 2 p.m. to 6 p.m. time period. The CSRL value is recalculated for each subsequent Save Power Day in a billing period. Power Day Incentive Plus Program?

You will receive $1.25 bill credit for each kilowatt hour (kWh) of electricity you reduce during a Save Power Day compared to your CSRL.

No. The program is designed to incentivize customers to reduce their usage during a Save Power Day. There are no penalties under the Save Power Day Incentive Plus program if you are unable to reduce your usage during a Save Power Day.

The decision is up to you! If you have central air conditioning, it may be easy for you to reduce your usage, since air conditioning typically accounts for a large amount of energy. The key is to reduce your usage between 2:00 p.m. and 6:00 p.m. on Save Power Days. Here are more ways to save:

• Turn off your air conditioner or raise your thermostat setting (to 78 degrees or higher)
• Plan to run your pool pump earlier (or much later) in the day
• Wash clothes before 2:00 p.m. or after 6:00 p.m.
• Run the dishwasher before 2:00 p.m. or after 6:00 p.m.
• Turn off all unnecessary lights and appliances - especially big-screen TVs and computers

No. The program rewards you for lowering your usage during Save Power Days. There is no penalty if you are unable to reduce your usage on a Save Power Day.

You can log into My Account to view your historical energy usage. The website provides the ability to view your hourly (or 15 minute if you are a business customer) energy usage. You can also see how high temperatures impact you energy usage behavior. Your energy usage information is presented in an easy-to-read graphical format and it can also be exported to a spreadsheet on your PC. If you would like to view up to 13 months of your historical hourly energy usage, just click on the Green Button on the left side navigation.

Yes. You can combine your participation in the Save Power Day Incentive Plus program with our income-qualified programs, such as California Alternate Rates for Energy (CARE) and the Family Electric Rate Assistance program (FERA). Learn about CARE/FERA

To enroll in the Save Power Day Incentive Plus program, you must:

• Have an active residential SCE Service Account
• Have a device registered or in the registration process with your SCE smart meter
• Be enrolled in an eligible SCE rate

Ineligible criteria includes, but is not limited to:

• Certain SCE rates, including Critical Peak Pricing
• Direct Access, Community Choice Aggregation, or Community Aggregation Cerritos customers
• Other ineligibility criteria

To determine if you’re eligible and to get started, visit My Account, click on the Home or Business Area Network button on the left side of the screen and follow the prompts to the Device Registration and Program Enrollment screen.  You can also call SCE Customer Support at 1-888-218-4294 Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).

You can enroll in Save Power Day Incentive Plus by visiting My Account, clicking on the Home and Business Area Network on the left side of the screen and following the prompts.  It’s simple!  You can also call SCE Customer Support at 1-888-218-4294 Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).

Just visit My Account, click on the Home and Business Area Network on the left side of the screen and follow the prompts to the Device Registration and Program Enrollment screen.  It’s simple!  You can also call SCE Customer Support at 1-888-218-4294 Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).

You can call SCE Customer Support at 1-888-218-4294 Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).

Log into your SCE.com User ID and click on Device Registration. You can also call us at 1-888-218-4294 Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).