Moving and Starting/ Stopping Service

If you need help at any time during your service request, please call us at 1-800-655- 4555.

You will receive a confirmation message after your request has been submitted along with an order confirmation number. You will also receive an email confirmation with your order details, as well as additional emails updating you on the progress of your request.

You can view the status of your request online. You can also click the link located on your confirmation email.

Your order confirmation number was emailed to you on successful completion of your order. If you’re unable to find your email, call us at 1-800-655-4555 and we can help you with questions regarding your service request.

To change your service request date, call us at 1-800-655-4555. If you change your service request date, we will send you a confirmation email with the updated details of your order.

To cancel your service request, call us at 1-800-655-4555. If you cancel your service request, we will send you a confirmation email for the cancellation.

If you have not yet established credit with us, you may be asked to pay a security deposit. Our representative will explain the amount of your deposit. Deposits are billed to you on a separate statement, within seven to 10 days after starting service.

After you have paid your residential statements on time for 12 months, we will refund your deposit plus interest. The refund will be applied as a credit to your statement.

The amount of the deposit required to establish credit for a domestic account is twice the average monthly bill for SCE charges, which is estimated by us.

You can avoid paying a deposit through a number of ways:

• Having a good payment record with us at a previous address
• By providing a letter of credit from your previous energy utility
• By providing a guarantor
• By signing up for Auto Pay

If you’re entitled to a deposit refund, we will mail it you along with your closing bill within 30 days of closing your account.

If you're starting service, there is a $5 service connection charge.

If you're reconnecting service due to non-payment, there is $5 service connection charge. If the service re-connection requires additional work, such as restoring service at the pole, the charge is $86.

SCE's Paperless Billing is available for almost all SCE accounts.

Accounts NOT eligible include:

• Closed accounts
• Deposit accounts
• Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
• Accounts receiving an SCE online bill through another Internet billing and payment site. 
• Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
• Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Yes, if eligible.

Accounts NOT eligible include:

• Closed accounts
• Deposit accounts
• Accounts not on a supported rate schedule.— Currently not all rate schedules are supported for Paperless bill display. For more information, please e-mail us or call us at 1-800-409-2365, Monday through Friday from 8 a.m. to 6 p.m. Pacific Standard Time (excluding holidays).
• Accounts receiving an SCE online bill through another Internet billing and payment site. 
• Accounts being billed by an Electric Service Provider (ESP) other than SCE. 
• Accounts that are specially handled by SCE. — This includes the accounts for Net Energy Metering, generating stations, Envest customers and accounts that have been identified as requiring special attention by SCE.

Yes. Your SCE.com username and password will provide you secure access to your bill.

If you already have an sce.com ID make sure you log in before completing your start/move request. If you have not registered yet, you will be asked to provide a username and password to initiate my account registration.