Financial Assistance Alert
If you are affected by the government shutdown and need help paying your bill, contact us or visit our financial assistance page.
Although it's optional, providing your Driver's License, Social Security Number, and/or Tax ID number (for Business Customers only) can help us process your request faster. In some instances, this information can be used to determine if we can waive the deposit fee based on your credit eligibility.
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Unfortunately, you will need to submit these requests separately. If you don’t want to do this online, you can always call us at 1-800-655-4555 and we can take your service requests over the phone.
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If you need to submit a service request for multiple meters at a single address, a separate request is required for each meter.
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No
You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.
If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned on (please note that we do not turn on service on weekends or holidays). A $5 service connection charge will be added to your opening statement.
To help us serve you faster, please have the following information available when you call:
- Name for the account
- Service address (where service is to be turned on)
- Primary phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for customer of record (name on account)
- Driver's License number for customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also be prepared to answer the following questions:
- Are there any access problems, such as locked gates, dogs, etc.?
- Are the space heaters gas or electric?
- Is there a central A/C unit at the property?
Expose as Block
No
You can quickly and easily submit your service request online with our Move Center. We'll send you an email confirmation and updates as your service request is being processed.
If you prefer to submit your request over the phone, call us at 1-800-655-4555 at least 48 hours before you'd like your service turned off.
To help us serve you faster, please have the following information available when you call:
- Account Number
- Name on the account
- Service address (where service is going to be turned off)
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
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No
You can quickly and easily move your current electric service from one address to another within our service area using our Move Center to submit your request.
If you'd like to complete your request over the phone, call us at 1-800-655-4555 48 hours before you'd like the service transferred.
To help us serve you faster, please have the following information available when you call:
- Information from your current location:
- Account Number
- Name on Account (Customer of Record)
- Service address (where service is going to be turned off)
- Date you would like service turned off
- Address where you would like us to mail your final SCE statement
- Any access problems, such as locked gates, dogs, etc.
- Information about your new address:
- Service address (where service is to be turned on)
- Primary phone
- Alternate phone number (work, answering service, etc.)
- Social Security Number for customer of record (name on account)
- Driver's License number for customer of record
- Name of spouse or roommate
- Mailing address (if different than service address)
- Date you would like service to be turned on (Monday through Friday)
Also be prepared to answer the following questions:
- Are there any access problems, such as locked gates, dogs, etc.?
- Is the space heating gas or electric?
- Is there a central A/C unit at the property?
Expose as Block
No
Need more help?
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