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  • / Start, Stop or Transfer Service Frequently Asked Questions
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How do I cancel a service request once it's been submitted?

  1. After submitting a request, customers will receive an email containing a unique confirmation number for each pending address. You will use this number to view or update the status of your submitted request.
    • Example: 001523456789
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Service request

 

  1.  To cancel a pending service request, click “Find My Request” in the body of the confirmation email or upper right of the Move Center page.
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Find My Request

 

  1. The customer must either login or look up the account to proceed.
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Login account

 

  1. On the “My Request” page, input the confirmation number described in step one and click the trash icon. The customer will be asked to confirm the cancellation of the service request.
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My Request

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Related Questions
  • How do I change my start or stop date?
  • Can I request a specific date to start or stop service?
  • How is the amount of the deposit determined for starting service?
  • How do I dispute charges transferred to my bill?
  • What if I can't find my confirmation number after I submit my request?
  • How can I avoid paying a deposit?
  • How can I get help with completing my start/stop service request?
  • How do I know if SCE is my utility?
  • How do I submit multiple turn on/turn off requests? (7+ properties)
  • How do I submit verification documents to complete my request to start service?
  • I have a service request to submit for both my home and business. Can I do both at the same time?
  • I live on Catalina Island. Can I submit my service request using the Move Center?
  • When will I receive my deposit refund after turning off service?
  • When will I receive Account Number?
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