What if I don't receive the MFA verification code?

You may experience a delay when requesting a security code.

1. Wait a few minutes before requesting another code. Delivery times may vary. Requesting several codes in a short period may make it harder to identify which code is current.
2. Check where the code was sent. Confirm that you selected an email address or phone number you can access.
3. Check your spam or junk folder. If you selected email, the message may have been filtered.
4. Try another available method. If another email or phone option is displayed, select it and request a new code.
5. Use the most recently received code. A previously requested code may no longer work after a new code is generated.

If you still haven't received your code after several attempts, contact Customer Support for assistance at 1-800-284-2365.