Billing Reversal FAQs

Why was my bill reversed or corrected?

Your bill may be reversed or corrected if an update was needed—such as fixing a billing error or making a change to your account. This allows us to issue an updated bill.

How long does it take to complete a billing correction?

The time to complete a correction depends on the type of update needed. Each correction is carefully reviewed to ensure accuracy, so we’re unable to provide a specific timeframe. Once it’s completed, you’ll see a “Correction” indicator next to the statement on the Billing & Payment History page of your My Account.

Will a bill reversal affect my auto pay?

No. A bill reversal will not impact your Auto Pay or scheduled payments.

Will a bill reversal affect my payment arrangement?

It may. After the correction is completed, check your updated statement. If your payment arrangement is no longer shown, you can request a new one.

Will a bill reversal affect my payment due date? Will late fees still apply?

Yes, you’ll receive an updated statement with a new payment due date. To avoid late fees, please make your payment by the new due date.

What if I already paid the bill that was reversed or corrected?

Your payment will still be applied to your account:

• If the updated bill is lower, you’ll see a credit balance.
• If the updated bill is higher, the remaining balance will be due.