Frequently Asked Questions

What does it mean if my account was returned to SCE from a collection agency?

This means SCE will now work with you directly to resolve the balance on your closed account. While your account was previously handled by a third-party collection agency, it has been returned to SCE. The amount you owe has not changed—only where you make your payments. Going forward, please make all payments directly to SCE for your inactive account balance.

Do I still owe this balance? 

Yes. You’re still responsible for the outstanding balance. The amount you owe hasn’t changed —only where you send your payment. Please make all payments directly to SCE going forward for your inactive account balance.

How can I make a payment?

You can continue making payments to SCE using your existing contract account number (Beginning with 7), including online, in person, or by phone.

• Online Payments: Make payments at www.sce.com/billpay. Accepted methods include Checking Account, Debit/Credit Card, Venmo, PayPal, Google Pay, and Apple Pay.
• In-Person Payments: Find an Authorized Payment Agency by visiting www.SCE.com/APA or call 1-800-747-8908.
• Phone Payments: Check Payment: Call 1-800-950-2356
  
                                Debit/Credit Card: Call 1-833-425-1440

What if I accidentally made a payment to the collection agency in error?

If you make a payment to the collection agency in error, it will be returned directly to you. In some rare cases, the agency may forward your payment to SCE. You can keep track of your payment activity by logging into My Account or by using our automated phone system (1-800-950-2356) to check your balance and confirm if your payment has been applied.

If you do not see your payment returned to you or applied to your SCE account, you will need to contact the collection agency directly for further assistance.

How do I set up auto pay?

Your account is ineligible to enroll in autopay.

What if I had a payment plan with the collection agency?

If you have a payment plan with the collection agency, you’ll now make any remaining payments directly to SCE. We’re here to support you as you continue paying down your remaining balance. Please use your SCE contract account number to make payments online, by phone, or in person.

Can I set up a new payment arrangement?

At this time, we’re unable to offer a new payment arrangement because your account is no longer active. However, you can continue to make payments as often as you’d like to reduce your remaining balance.

Will SCE report me to the credit bureau?

At this time, SCE does not report returned accounts to the credit bureaus. Policies may change in the future, and if they do, we’ll follow all applicable requirements.

Why is the collection agency still showing on my credit report?

It can take up to 45 days for credit reporting to update after your account is returned to SCE. If the collection agency continues to appear on your credit report after that time, please contact the collection agency directly, as SCE does not have visibility into their credit reporting timelines.

How do I get help or ask questions about my balance?

If you have questions about your balance, you can view details, past bills, and payment options in My Account for up to three years after your account is closed. My Account makes it easy to find the information you need and manage your payments. 

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