Wildfire Assistance
If you are impacted by a recent wildfire and in need of assistance, please visit our Disaster Support page. For timely and accurate wildfire status updates and safety resources, please visit the Assistance Center page.
Our response to COVID-19
We’ve made some changes due to COVID-19, including suspending service disconnections for residential and small business customers for nonpayment, and only continuing critical work needed to protect public safety and reduce the risk of wildfires. Learn more here. If you have recently lost your job, even if you are receiving unemployment benefits, you may qualify for a reduced energy rate through our CARE or FERA programs.

Net Energy Metering: Permission to Operate (PTO)


When to Expect Your Permission to Operate (PTO)

Once we’ve received and reviewed your completed Interconnection Request (IR), we’ll email you a Permission to Operate (PTO) notification. Most standard residential requests are reviewed and are issued PTO within 2-3 business days provided all of your documentation is complete and correct. Non-standard IR may take longer to complete due to additional technical reviews and/or interconnection studies. You can always check your status on PowerClerk, or send an email to customer.generation@sce.com.

For general program questions, send an email to nem@sce.com.

Welcome Guide

Thank you for supporting clean power and California’s transition to a sustainable future. As a Net Energy Metering Aggregation program participant, we have developed this welcome guide to provide key information about the program basics, how it works as well as billing examples to aid you along the way. Download your Welcome Guide here.

Net Energy MeteringGetting Started | Select & Install | Submit Documents | Permission To Operate | Understanding Your Bill | FAQ