Financial Assistance Alert
If you are affected by the government shutdown and need help paying your bill, contact us or visit our financial assistance page.
Privacy Notice
The Southern California Edison Privacy Notice was updated on January 31, 2018
It is important to Southern California Edison (SCE) to protect your information and we want you to know how we collect, use, share and store your information that we receive through our interactions with you, including through your computer or mobile device or as an SCE customer through our Advanced Metering Infrastructure, which includes our Edison SmartConnect™ and Real Time Energy Meter systems.
Please familiarize yourself with our Privacy Notice and contact us if you have questions.
Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information
Consolidated English Only Privacy Notice
Personal Information
We define Personal Information as any information used alone or combined with other information that can uniquely identify, contact, or locate an individual, groups of individuals, or a business entity.
This information includes first name or initial and last name, home or business address and telephone number, government issued identification numbers, bank account numbers, email addresses, user names, passwords, security question answers, customer or service account numbers, or other information that is specific to you as our customer. Detailed Energy Usage Information (of less than 60-minute intervals) obtained through SCE’s Advanced Metering Infrastructure, when associated with any information that can reasonably identify an individual, family, household residence, or other non-residential customer is also considered Personal Information.
Protection of Personal Information
We have measures in place designed to help prevent your information from accidental loss and from unauthorized access, use, and disclosure. SCE complies with applicable privacy and security laws and generally-accepted information security standards to ensure a level of security, integrity, and privacy, appropriate to the risk of the Personal Information in our possession.
Our Commitment to Your Privacy
To help keep your Personal Information secure, we regularly communicate and train our privacy and security expectations to SCE employees and enforce privacy safeguards within SCE.
Prior Privacy Notices
Prior versions to our Privacy Notice may be found here. Please take a moment and review the Website Privacy Notice and the Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information (linked above) to understand what information SCE may obtain when using our website or through our Advanced Metering Infrastructure.
Jurisdictional Issues
This website is controlled and operated by us from the State of California in the United States, and operation of this website is not intended to subject us to the laws or jurisdiction of any other state, country or territory. Your use of our website will indicate your acknowledgment of the terms in this Notice and applicable California Public Utilities Commission approved tariffs.
Contact Us
If you have questions or concerns regarding this Privacy Notice, please contact us at:
Southern California Edison
Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770
Residential Customers: (800) 655-4555
Business Customers: (800) 990-7788