Phone Numbers


You can call and talk to one of our representatives Monday through Friday, from 7 a.m. to 7 p.m. Saturdays from 8 a.m. to 5 p.m.

Report An Outage

1-800-611-1911

(24 hours a day , 7 days a week)

Payment, Extension, Payment Options

1-800-950-2356

Report Voltage Issue

1-800-611-1911

(24 hours a day , 7 days a week)

Internet Service Problems

1-800-409-2365

General Business Customer Service

1-800-990-7788

Account Balance

1-800-950-2356

Authorized Payment Agencies

1-800-747-8908

Digging Hotline

811 (Southern California) or 1-800-642-2444 (other areas)

TTY (Telecommunications device for the hearing impaired)

1-800-352-8580

California Alternate Rates for Energy (CARE) / 
Family Electric Rate Assistance (FERA)

  • English: 1-800-798-5723
  • Spanish: 1-800-798-5723
  • Chinese: 1-800-843-8343
  • Korean: 1-800-628-3061
  • Vietnamese: 1-800-327-3031

Low Income Rate Assistance

1-800-447-6620

Multiculture Services

  • Combodian: 1-800-843-1309
  • Chinese: 1-800-843-8343
  • Korean: 1-800-628-3061
  • Spanish: 1-800-441-2233
  • Vietnamese: 1-800-327-3031

Agricultural Customers

1-800-843-1309

Net Energy Metering Customers

1-800-701-7868

Energy Education Center - Tulare

1-800-77A-GTAC

Catalina Island Services

1-800-367-8851

Customer Training: Energy Education Center - Irwindale

1-800-336-CTAC

Deregulation

1-800-799-4723

Electric Vehicle Information

1-800-438-4636

Energy Theft Hotline

1-800-227-3901