How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of Friday night, we have restored service to most of the 260 customers that were without service by connecting generators. The handful of remaining customers will be without power overnight. Unfortunately, some locations are not able to be connected to generators because of equipment issues at the building or the location's accessibility. Our crews have made significant progress conducting detailed inspections on more than 300 vaults. As of 10 pm, 94% of these inspections have been completed. Once inspections are complete, the results will be analyzed and a network remediation plan will be developed. We continue to make repairs on the equipment. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

Summer Discount Plan Terms & Conditions

Eligibility & Requirements

The Summer Discount Plan is subject to availability of cycling devices and adequate device signal strength at your location.

Summer Discount Plan is not recommended for anyone who is unable to tolerate high temperatures or who has health problems such as asthma, heart disease, or respiratory conditions.

If you currently receive a medical baseline allocation for air conditioning, or if you are on the PCT, DM, DMS-1, DMS-2, DMS-3, or DS domestic rates, you are not eligible to participate in the Summer Discount Plan.

To participate, your central air conditioner must be in good working order at enrollment and throughout your participation. Cycling devices will not be installed on non-operational air conditioners. If your central air conditioner becomes inoperable while you are participating in the Summer Discount Plan, you should have it repaired immediately. If it is discovered that your air conditioner is not in good working order or that you have tampered with the cycling device, your service account may be removed from the program. If you have any rooftop air conditioners on the Summer Discount Plan, you will not be eligible for the “override” options.

If you are a tenant, you are responsible for determining whether your property owner or manager’s approval is required for the installation and operation of the cycling device. If so, you are responsible for obtaining this approval prior to submitting your application to us.

Participation Period

There is a 1-year minimum participation period requirement, starting on the activation date of your cycling device, unless the program is suspended, modified, or terminated by the CPUC. If, during the 1-year period, you, or someone in your household, develop a medical condition that disqualifies you from participating in the program, as substantiated by a medical provider, you may also request to be removed from the Summer Discount Plan. Your enrollment will be continuous unless, after the conclusion of the 1-year minimum participation period, you notify us that you wish to terminate.

Bill Credits

Bill credits will be calculated based on these factors:

  • Your current rate schedule
  • The size of your central air conditioner(s) being cycled - the greater the calculated tonnage, the larger the credit
  • The option you select, “standard” or “override”
  • The option you select, Maximum Savings (100%) or Maximum Comfort (50%)
  • The amount of electricity you use

Maximum credits based on enrollment in program from June 1 to October 1. Enrollment after June 1 will result in prorated credits beginning from the first meter read date after your application is processed and your device is installed and activated.

Summer Discount Plan credit amounts and program options are subject to change pursuant to the California Public Utilities Commission (CPUC).

Duration of Shut-Off Cycling

Under the Maximum Savings option, your A/C may be shut off for up to 6 hours per day. Under the Maximum Comfort option, your A/C may be shut off for 15 minutes of every half hour, for up to 6 hours per day. In the event of a system emergency, we may, at our discretion, extend the cycling period beyond the 6-hour duration limit. However, no new energy event will be initiated after the 6-hour limit has been met.

Total Shut-Off Hours Per Year

The maximum length of time that your A/C may be cycled off is 180 hours per year.

Complete Tariff Information

This information is meant as an aid to understanding SCE’s Summer Discount Plan. It does not replace the CPUC-approved tariffs. Any inconsistencies between this material and SCE’s tariffs are unintended, and the tariffs prevail. Please refer to SCE’s Tariff Books for a complete list of terms and conditions of service.