Raws li qhov hnyav thiab qhov hluav taws kub hav zoov tas li hauv California loj zuj zus txuas ntxiv, lub xeev cov khoom siv hluav taws xob, suav nrog Yav Qab Teb California Edison, tau siv Kev Kaw Hluav Taws Xob Kom Nyab Xeeb Rau Pej Xeem (PSPS) los txo qhov kev pheej hmoo ntawm cov khoom siv hauv tsev uas siv hluav taws xob ua rau muaj hluav taws kub hav zoo loj. PSPS kev kaw hluav taws xob yog cov cuab yeej ntawm txoj hau kev kawg.
Kev Kaw Hluav Taws Xob PSPS raug cai thiab tswj hwm los ntawm California Pawg Thawj Saib Xyuas Hluav Taws Xob Rau Pej Xeem (CPUC). Txhawm rau txo cov kev cuam tshuam hauv zej zog thiab kev nyab xeeb ntawm PSPS, CPUC tau txheeb xyuas cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb raws li cov koom haum "uas yog qhov tseem ceeb rau kev nyab xeeb rau pej xeem thiab xav tau kev pab ntxiv thiab npaj ua ntej kom paub tseeb tias muaj kev tiv thaiv thaum muaj txheej xwm kev txo lub zog hluav taws xob."
Pej xeem kev ruaj ntseg tus khub Portal
Cov koom haum raug xaiv los ua cov chaw tseem ceeb thiab cov txheej txheem tseem ceeb tau txais kev ceeb toom ua ntej ntawm PSPS Kev Kaw Hluav Taws Xob thiab yuav tau txais txiaj ntsig los ntawm kev nkag mus rau SCE kev ruaj ntseg Lub Chaw Nyab Xeeb Rau Pej Xeem, uas suav nrog cov ntaub ntawv tshiab txog PSPS.
Peb yuav ua hauj lwm nrog cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb los pab ntsuam xyuas lawv txoj kev ruaj khov thiab kev nkag mus rau fais fab thaub qab. Cov lag luam uas tsim nyog rau cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb tuaj yeem thov nkag mus rau SCE Lub Chaw Ntawm Pawg Koom Tes Qhov Kev Nyab Xeeb Rau Pej Xeem.
Mus saib Pej xeem kev ruaj ntseg tus khub Portal
Cov Feem Kev Lag Luam
Cov koom haum nyob rau hauv cov feem kev lag luam hauv qab no tau muab xam tias yog “cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev” los ntawm CPUC.
Cov Kev Pabcuam Thaum Muaj Xwm Ceev
Cov chaw xa xov xwm ceev, chaw tub ceev xwm, chaw tua hluav taws, chaw tswj xwm ceev, thiab cov chaw pabcuam xwm ceev ntawm tsoomfwv pab pawg neeg.
Tsoom fwv tej chaw
Tsev kawm ntawv, tsoom fwv cov koom haum tseem ceeb rau kev tiv thaiv teb chaws, tsev loj cuj thiab tsev kaw neeg, chaw nyob rau cov tsis muaj tsev, chaw hauv zej zog, chaw rau cov laus, chaw nyob ywj siab (raws li txhais los ntawm California Department of Rehabilitation), chaw pov npav thiab chaw suav pov npav.
Kev Kho Mob thiab Kev Noj Qab Haus Huv Rau Pej Xeem
Cov chaw saib xyuas kev noj qab haus huv rau pej xeem, cov chaw txias (lossis ua kom sov), cov chaw ua haujlwm ib ntus tsim rau cov xwm txheej ceev rau pej xeem, cov chaw kho mob, suav nrog tsev kho mob, chaw kho mob zoo, tsev laus, tsev tuam txhab ntshav, chaw saib xyuas kev noj qab haus huv, chaw tso ntshav tawm, thiab tsev kho mob, tsis suav nrog kws kho mob lub chaw lis hauj lwm thiab lwm qhov chaw kho mob tsis tseem ceeb.
Lub Zog Hluav Taws Xob
Cov chaw pej xeem thiab ntiag tug tseem ceeb heev rau kev tswj hwm lossis kho kom rov qab tau cov kev pabcuam ib txwm muaj, suav nrog tab sis tsis txwv rau kev sib txuas, kev siv hluav taws xob rau pej xeem thiab kev koom tes hluav taws xob.
Dej thiab Dej Qias Neeg
Cov chaw muaj feem cuam tshuam nrog kev muab dej haus los sis ua cov dej tsis huv, suav nrog cov chaw siv twj tso kua mis, hloov chaw, thauj mus los, khaws cia, kho, thiab xa dej los sis dej tsis huv.
Kev Sib Txuas Lus
Cov khoom siv hauv tsev ntawm lub chaw muab kev sib txuas lus suav nrog routers uas xaiv tau, chaw ua hauj lwm hauv nruab nrab, yav hau kawg, hloov xov tooj ntawm tes, cov chaw nyob deb thiab cov chaw ntawm tes.
Tshuaj
Cov chaw cuam tshuam nrog kev muab, tsim khoom, tswj hwm, lossis kev faib tawm cov khoom phom sij thiab tshuaj lom neeg, suav nrog Qeb N cov neeg siv khoom raws li tau teev tseg hauv CPUC Kev Txiav Txim D.01-06-085.
Kev thauj mus los
Xws li cov chaw muaj feem cuam tshuam nrog tsheb, tsheb nqaj hlau, kev tsav dav hlau, kev thauj mus los rau pej xeem tseem ceeb, thiab kev thauj mus los hauv hiav txwv rau pej xeem thiab tub rog lub hom phiaj, thiab kev tswj hwm tsheb.
Zaub Mov thiab Kev Ua Liaj Ua Teb
Cov koom haum pub mov thaum muaj xwm ceev, raws li tau hais tseg hauv 7 U.S.C. § 7501, thiab cov tsev txhab nyiaj khoom noj.
Updating Hu rau cov lus qhia thiab Resiliency npaj
Nkag mus rau qhov chaw Preference Center hauv MyAccount los hloov koj cov ntaub ntawv tiv tauj txog kev kaw hluav taws xob kom koj paub txog tej kev kaw hluav taws xob PSPS thiab npaj tau koj lub lag luam kom zoo. Yam tsawg kawg, thov muab SCE nrog ob tug neeg los tiv tauj ntawm koj lub lag luam – thawj thiab thib ob cov neeg sib cuag. Tsis tas li, thov suav nrog ntau txoj kev sib cuag (piv txwv li, email, xov tooj, ntawv nyeem, thiab lwm yam).
Xyuas kom meej tias kev txuas ntxiv ntawm koj cov haujlwm thaum muaj xwm ceev thiab lwm yam kev kaw hluav taws xob, thov xav txog kev ntxiv lub peev xwm tsim hluav taws xob rau koj txoj kev npaj.
Peb txhawb kom koj rov xyuas thiab hloov kho koj txoj kev npaj ua lag luam kom ruaj khov, thiab thov koj qhia peb cov ntaub ntawv hais txog koj txoj kev npaj rau PSPS lossis lwm yam xwm txheej ceev, nrog rau koj cov kev xav tau hluav taws xob thaub qab.
Solutions lub zog feej seeb
Kev ntsuam xyuas tsim kho faj seeb
Thaum koj npaj rau qhov kev tshwm sim PSPS, koj tuaj yeem thov qhov kev ntsuam xyuas rov qab rau tiam. Ua tiav qhov kev ntsuam xyuas yuav muab SCE cov ntaub ntawv uas xav tau los ua haujlwm nrog koj lub lag luam txog kev xav tau hluav taws xob thaum muaj xwm txheej ceev. Thov ua tiav daim ntawv ntawm qhov txuas hauv qab no thiab ib tug neeg ua hauj lwm SCE los yog tus Account Manager yuav hu rau koj.
Kev npaj tau ntawm Mobile
SCE tswj hwm tag nrho 20 lub tshuab hluav taws xob txawb rau kev siv raws li xav tau los ntawm cov chaw pabcuam tseem ceeb thiab cov qauv tseem ceeb thaum muaj kev kaw hluav taws xob PSPS. Vim muaj kev txwv ntawm kev muaj ntawm mobile generators. SCE yuav xav txog cov lus thov rau kev siv hluav taws xob thaub qab txawb ntawm cov chaw pabcuam tseem ceeb thiab cov neeg siv khoom siv hauv tsev, raws li ib rooj plaub-ntawm-rooj plaub, thiab tej zaum yuav tsis muaj peev xwm ua tau raws li tag nrho cov lus thov. Qee zaus, SCE yuav muaj peev xwm txuas cov neeg muas zaub nrog lwm yam kev pab, suav nrog kev pab los ntawm cov cheeb nroog.
Tiv Tauj Peb
Txhawm rau ntxiv koj lub lag luam rau peb cov npe teev tseg ntawm cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb, los sis yog tias koj muaj lwm cov lus nug, thov hu rau koj tus thawj tswj hwm tus lej los sis xa lus nug rau:
Maria Rios
Chaw Tawm Tswv Yim Loj, Kev Lag Luam Cov Neeg Siv Khoom
SCECEDCustomerSupport@sce.com
Cov Chaw Pab Cuam
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