Cov Chaw Tseem Ceeb Xav Tau Kev Npaj Ua Ntej Tseem Ceeb
Raws li qhov hnyav thiab qhov hluav taws kub hav zoov tas li hauv California loj zuj zus txuas ntxiv, lub xeev cov khoom siv hluav taws xob, suav nrog Yav Qab Teb California Edison, tau siv Kev Kaw Hluav Taws Xob Kom Nyab Xeeb Rau Pej Xeem (PSPS) los txo qhov kev pheej hmoo ntawm cov khoom siv hauv tsev uas siv hluav taws xob ua rau muaj hluav taws kub hav zoo loj. PSPS Kev Kaw Hluav Taws Xob yog ib qho ntawm peb cov cuab yeej txo qis.
Kev Kaw Hluav Taws Xob PSPS raug cai thiab tswj hwm los ntawm California Pawg Thawj Saib Xyuas Hluav Taws Xob Rau Pej Xeem (CPUC). Txhawm rau txo cov kev cuam tshuam hauv zej zog thiab kev nyab xeeb ntawm PSPS, CPUC tau txheeb xyuas cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb raws li cov koom haum "uas yog qhov tseem ceeb rau kev nyab xeeb rau pej xeem thiab xav tau kev pab ntxiv thiab npaj ua ntej kom paub tseeb tias muaj kev tiv thaiv thaum muaj txheej xwm kev txo lub zog hluav taws xob."
Lub Vaj Huam Sib Tham saib Xyuas Pej Xeem Kev Nyab Xeeb
Cov koom haum raug xaiv los ua cov chaw tseem ceeb thiab cov txheej txheem tseem ceeb tau txais kev ceeb toom ua ntej ntawm PSPS Kev Kaw Hluav Taws Xob thiab yuav tau txais txiaj ntsig los ntawm kev nkag mus rau SCE kev ruaj ntseg Lub Chaw Nyab Xeeb Rau Pej Xeem, uas suav nrog cov ntaub ntawv tshiab txog PSPS. Peb yuav ua hauj lwm nrog cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb los pab ntsuam xyuas lawv txoj kev ruaj khov thiab kev nkag mus rau fais fab thaub qab. Cov lag luam uas tsim nyog rau cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb tuaj yeem thov nkag mus rau SCE Lub Vaj Huam Sib Tham saib Xyuas Pej Xeem Kev Nyab Xeeb.
Kev ntsuam xyuas tsim kho faj seeb
Xyuas kom meej tias kev txuas ntxiv ntawm koj cov haujlwm thaum muaj xwm ceev thiab lwm yam kev kaw hluav taws xob, thov xav txog kev ntxiv lub peev xwm tsim hluav taws xob rau koj txoj kev npaj. Ua tiav qhov kev ntsuam xyuas yuav muab SCE cov ntaub ntawv uas xav tau los ua haujlwm nrog koj lub lag luam txog kev xav tau hluav taws xob thaum muaj xwm txheej ceev. Thov ua tiav daim ntawv thiab ib tug neeg ua hauj lwm SCE los yog tus saib xyuas kam nyiaj ntxiag yuav hu rau koj.
Cov koom haum nyob rau hauv cov feem kev lag luam hauv qab no tau muab xam tias yog “cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev” los ntawm CPUC.
Cov Kev Pabcuam Thaum Muaj Xwm Ceev
Cov chaw xa xov xwm thaum muaj xwm txheej ceev, chaw tub ceev xwm, chaw tua hluav taws, chaw ua hauj lwm thaum muaj xwm txheej ceev thiab cov chaw muab kev pabcuam thaum muaj xwm txheej ceev ntawm tsoom fwv hauv pawg neeg.
Tsoom fwv tej chaw
Tsev kawm ntawv, tsoom fwv cov koom haum tseem ceeb rau kev tiv thaiv teb chaws, tsev loj cuj thiab tsev kaw neeg, chaw nyob rau cov tsis muaj tsev, chaw hauv zej zog, chaw rau cov laus, chaw nyob ywj siab (raws li txhais los ntawm California Department of Rehabilitation), chaw pov npav thiab chaw suav pov npav.
Kev Kho Mob thiab Kev Noj Qab Haus Huv Rau Pej Xeem
Cov chaw saib xyuas kev noj qab haus huv rau pej xeem, cov chaw txias (lossis ua kom sov), cov chaw ua haujlwm ib ntus tsim rau cov xwm txheej ceev rau pej xeem, cov chaw kho mob, suav nrog tsev kho mob, chaw kho mob zoo, tsev laus, tsev tuam txhab ntshav, chaw saib xyuas kev noj qab haus huv, chaw tso ntshav tawm, thiab tsev kho mob; tsis suav nrog kws kho mob lub chaw lis hauj lwm thiab lwm qhov chaw kho mob tsis tseem ceeb.
Lub Zog Hluav Taws Xob
Cov chaw pej xeem thiab ntiag tug tseem ceeb rau kev tswj hwm lossis rov qab kho cov kev pabcuam ib txwm muaj, suav nrog tab sis tsis txwv rau kev sib txuas, cov chaw siv hluav taws xob uas pej xeem muaj thiab cov koom haum hluav taws xob.
Dej thiab Dej Qias Neeg
Cov chaw muaj feem cuam tshuam nrog kev muab dej haus los sis ua cov dej tsis huv, suav nrog cov chaw siv twj tso kua mis, hloov chaw, thauj mus los, khaws cia, kho, thiab xa dej los sis dej tsis huv.
Kev Sib Txuas Lus
Cov khoom siv hauv tsev ntawm lub chaw muab kev sib txuas lus suav nrog routers uas xaiv tau, chaw ua hauj lwm hauv nruab nrab, yav hau kawg, hloov xov tooj ntawm tes, cov chaw nyob deb thiab cov chaw ntawm tes
Tshuaj
Cov chaw muab kev pab kom yooj yim muaj feem cuam tshuam nrog kev muab, tsim khoom, tswj hwm, los sis kev faib tawm cov khoom phom sij thiab tshuaj lom neeg (suav nrog Qeb N-Cov Neeg Siv khoom raws li tau hais tseg hauv CPUC Kev Txiav Txim D.01-06-085)
Kev thauj mus los
Xws li cov chaw muaj feem cuam tshuam nrog tsheb, tsheb nqaj hlau, kev tsav dav hlau, kev thauj mus los rau pej xeem tseem ceeb, thiab kev thauj mus los hauv hiav txwv rau pej xeem thiab tub rog lub hom phiaj, nrog rau kev tswj hwm tsheb thiab tswj hwm.
Zaub Mov thiab Kev Ua Liaj Ua Teb
Cov Koom Haum Pub Noj Thaum Muaj Xwm Ceev, raws li tau txhais hauv 7 USC § 7501, thiab cov tsev txhab nyiaj pub zaub mov.
Hloov kho koj cov ntaub ntawv tiv tauj
Nkag mus rau hauvKuv Tus av khaujlos hloov koj cov ntaub ntawv tiv tauj thaum muaj hluav taws xob txiav kom koj paub meej tias yuav raug ceeb toom txog tej yam teeb meem PSPS uas yuav tshwm sim thiab npaj koj lub tuam txhab kom raug. Qhov tsawg kawg, thov muab ob tug neeg rau SCE hu tau ntawm koj lub tuam txhab—tus thib ib thiab thib ob. Ntxiv rau, thov muab ntau yam kev tiv tauj (xws li email, xov tooj, ntawv, thiab lwm yam).
Hu peb
Txhawm rau ntxiv koj lub lag luam rau peb cov npe teev tseg ntawm cov chaw muab kev pab cuam tseem ceeb thiab cov khoom siv hauv tsev tseem ceeb, los sis yog tias koj muaj lwm cov lus nug, thov hu rau koj tus thawj tswj hwm tus lej los sis xa lus nug rau:
Maria Rios
Tus pwv xam, Kev Pab cuam Cov Neeg Siv Khoom
SCECSCustomerSupport@sce.com
