停電中心

If you're experiencing a voltage issue, call SCE Customer Service at (800) 655-4555 or report an outage. Voltage issues include the following:

• High or low voltage
• Partial power
• Flickering lights
• Fluctuating voltage
• Voltage imbalance

Please let our customer service representative know if your voltage issue involves a generation system (PV solar, battery storage, etc.) and describe the problem.

For emergency services or to report an outage, call SCE at (800) 611-1911.

How we respond to voltage complaints:

• Once we receive a customer’s call, we will dispatch field service crew member from the local office. 
• We call in advance to give our estimated time of arrival. If the customer does not answer, we leave a voice message.
• Upon arrival, our field service will perform an initial investigation. If the area is not accessible, we leave a card with contact information requesting the customer to reschedule the visit. 
• If the voltage issue is resolved, we’ll let the customer know in person or communicate the results through a voicemail or door hanger.
• If we don’t find a problem during the initial visit, we may utilize smart meter data from the revenue meter or other means to collect voltage data for investigation over a longer period. 
• Field service may reach out to our Distribution Engineering team for further review as necessary and they will contact the customer with their findings and any necessary next steps.