Changes Are Coming to Your Account
In April 2021, we will be implementing our new billing system and providing customers with new account numbers. Visit our Help Center to learn what to expect for your account.
We understand that many of our customers may have trouble paying their bills on-time due to COVID-19. As a result, we are temporarily suspending service disconnections and waiving late fees by request. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement.
If you have lost your job recently or your income has changed, you may also qualify for a reduced energy rate through our CARE or FERA programs.
Residential customers with a past due balance may qualify for a 12-month repayment plan. Call us at 1-800-655-4555 for more information.
You may be eligible for a discount on your monthly bill through the California Alternate Rates for Energy (CARE) or Family Electric Rate Assistance (FERA) programs.
Need a little extra help this month? The Energy Assistance Fund provides up to $300 to eligible customers once a year. You can participate by applying for assistance or make a donation.
We can help you save over time through the Energy Savings Assistance Program. If you’re eligible, we’ll cover the cost of efficient new appliances and installation.
Manage your energy use with Smart products, programs and tools by visiting the Energy Management Center.
You may be eligible for help paying your energy bill based on your household income. Household income eligibility is calculated by adding together all income sources, including wages or salaries, Social Security, pensions, unemployment benefits, child or spousal support, workers comp payments, disability, scholarships, legal settlements and other sources not listed.
If you receive public assistance, you may qualify for help paying your electric bill or for the Energy Savings Assistance Program, which can help you conserve energy and reduce your electricity costs.
These community, county, and government plans are here to assist you and your family.
You can keep an eye on your energy usage with Budget Assistant. This easy-to-use feature compares your account’s projected next bill to your spending goals and sends you an alert to let you know how you’re doing. You can choose whether you receive alerts via email, phone, or text, and how often you want to be notified. Get Started
With Choose Your Due Date (CDD), you can select the time frame for your bill due date that is the most convenient for you. The available choices are the beginning (day 1-10), middle (day 11-20), or end (day 21-31) of the month, and you can make up to two changes per 12 month period (including initial enrollment). Your due date will be set to a date within the range selected.
To learn more or sign up online go to Choose Your Due Date, or call us at 1-800-655-4555 and:
- After listening to your account balance, select ‘‘Billing & Payment programs’’
- Then choose ‘‘Change Bill Due Date’’ and make your selection.
The change is usually effective on the following month’s bill (it may take two bills).
If you are on any of the following billing options, we cannot enable CDD: Level Pay Plan, Net Energy Metering, Summary Billing, or an Owner Continuity Agreement.
We offer several other billing and payment-related tools that work with or without CDD. You can learn more about these and other self-service options at sce.com/myaccount.