Working to keep you safe during COVID-19
For your safety and system reliability, outages required to reduce wildfire risk or to address conditions that pose a risk to the public will continue.
Learn more here.
Help with Financial Challenges and Payments
To help with financial challenges due to COVID-19, we are temporarily suspending disconnections for customers unable to pay their bill. Some Authorized Payment Agencies may close or provide intermittent service. We will waive late payment charges if this affects your ability to make a timely payment. If you need help, visit sce.com/billhelp

Discontinue Direct Access

Discontinue Direct Access Service

Ways to Cancel Direct Access

There are various ways to discontinue a Direct Access (DA) Service Account (SA), including:

  • ESP Returning Customer to SCE Bundled Service
  • Customer Requesting Return to SCE Bundled Service
  • Customer Requesting Turn Off Service
  • Mass Involuntary Return carried out by SCE due to ESP Non-Compliance
  • Mass Voluntary Return carried out by ESP Exiting Market
  • ESP Bankruptcy

Please note Direct Access customers returning to SCE Bundled Service are subject to Switching Exemptions, for more information read Rule 22.1: Switching Exemption Guidelines.