Video Transcript  

You can expect to hear from us at regular intervals:

4-7 days ahead: When we see extreme weather forecasts, we begin planning up to a week in advance. Please consult our weather awareness map for a seven-day weather forecast.

3 days ahead: We send initial notifications about a possible power shutoff to local and tribal governments, emergency officials, first responders, hospitals, and other critical infrastructure and service providers. We post advance information to the Public Safety Partner portal and show affected areas and resources on the Outage Map.

2 days ahead: We send initial notifications to customers, and notification updates to local governments and agencies.

1 day ahead: We send updated timing information to all customers.

0-4 hours ahead: Whenever possible we send notifications that power is likely to be shut off.

Please note: Erratic or sudden onset of weather conditions may affect our ability to provide advance notice to customers.