Need Time to Pay Your Bill?
We're here to help with long-term and short-term assistance programs. Explore all your options here.
12-month Payment Arrangements Plan
Residential customers with a past due balance may qualify for a 12-month repayment plan. Log in to MyAccount to request a payment arrangement or call us at 1-800-655-4555 for more information.
On-going Bill Support
You may be eligible for a discount on your monthly bill through the Family Electric Rate Assistance (FERA) programs or California Alternate Rates for Energy (CARE).
Need a little extra help this month? The Energy Assistance Fund provides up to $300 to eligible customers once a year. You can participate by applying for assistance or make a donation.
We can help you save over time through the Energy Savings Assistance Program. If you’re eligible, we’ll cover the cost of efficient new appliances and installation.
Energy Management Center
Manage your energy use with Smart products, programs and tools by visiting the Energy Management Center.
Low Income Home Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded program aimed to assist low-income households that pay a high portion of their income to meet their energy needs. LIHEAP is funded by the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Community Services.
COVID-19 Rent Relief
COVID-19 Rent Relief will help income-eligible households pay rent and utilities.
Low-Cost Internet and Computers
You may be eligible for low-cost internet and computers.
Learn more at internetforallnow.org/applynow
or call (866) 519-8655.
Experiencing Financial Hardship?
If you’re a renter who has experienced financial hardship as a result of COVID-19 and meets income guidelines, you may be eligible for rent and utility bill assistance. Depending on where you live, you may apply to the program administered in your community.
Do You Fit Income Requirements?
You may be eligible for help paying your energy bill based on your household income. Household income eligibility is calculated by adding together all income sources, including wages or salaries, Social Security, pensions, unemployment benefits, child or spousal support, workers comp payments, disability, scholarships, legal settlements and other sources not listed.
Do You Qualify for Public Assistance?
If you receive public assistance, you may qualify for help paying your electric bill or for the Energy Savings Assistance Program, which can help you conserve energy and reduce your electricity costs.
Additional Assistance Programs Available to You
These community, county, and government plans are here to assist you and your family.
Track Your Energy Usage
You can keep an eye on your energy usage with Budget Assistant. This easy-to-use feature compares your account’s projected next bill to your spending goals and sends you an alert to let you know how you’re doing. You can choose whether you receive alerts via email, phone, or text, and how often you want to be notified. Get Started
Choose Your Bill’s Due Date
With Choose Your Due Date (CDD), you can select the time frame for your bill due date that is the most convenient for you. The available choices are the beginning (days 1-10), middle (days 11-20), or end (days 21-31) of the month, and you can make up to two changes per 12-month period (including initial enrollment). Your due date will be set to a date within the range selected.
To learn more or sign up online go to Choose Your Due Date, or call us at 1-800-655-4555 and:
- After listening to your account balance, select ‘‘Billing & Payment programs’’
- Then choose ‘‘Change Bill Due Date’’ and make your selection.
The change is usually effective on the following month’s bill (it may take two bills).
If you are on any of the following billing options, we cannot enable CDD: Budget Billing Plan, Net Energy Metering, Summary Billing, or an Owner Continuity Agreement.
We offer several other billing and payment-related tools that work with or without CDD. You can learn more about these and other self-service options at sce.com/myaccount.
Community Based Organization Case Management Pilot Program
The California Public Utilities Commission (CPUC) recently issued a Decision (D. 22-04-037) which provides a framework to establish and operate a Community Based Organization (CBO) Case Management Pilot Program (Pilot). This Pilot is designed to operate in targeted California communities where, during the first year of the COVID-19 pandemic, electric bills were highest relative to the available resources of the community.
To support the efforts of this Pilot, the Investor Owned Utilities (IOUs), have developed a statewide map that tracks arrearages and disconnections, by zip codes, as well as identifies nearby CBOs who may able to help customers lower or eliminate their arrearages.
Learn more about the CPUC proceeding