Assistance Center

Assistance Center

Assistance Center

Our thoughts are with the communities that have been impacted by the recent wildfires. The Assistance Center provides timely and accurate wildfire status and updates when new information is available as well as access to wildfire safety resources and agency contacts. 

If you are impacted by a recent wildfire (or other major disaster), please submit your information here.

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Location: Fresno County, Imperial County, Inyo County, Kern County, Los Angeles County, Orange County, Riverside County, San Bernardino County, San Diego County, Tulare County, and Ventura County 

Started: 08/19/23

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Location: Northwest of Refugio Canyon near Hwy 101 along the Gaviota Coast (34.553, -120.136)
Started: 10/11/21 @ 2:30 PM
Agencies: Unified Command Santa Barbara County Fire and Los Padres National Forest
Cal Fire: Link to Cal Fire
InciWeb: Link to InciWeb  

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Evacuations: All Evacuation Orders have been lifted for the Alisal Fire 

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Location: I5 and Lake Hughes Road, near Castaic [34.5255, -118.6479] ​
Started: 08/31/22 12:01 PM​
Agencies: Los Angeles County Fire Department​
Cal Fire: Link to Cal Fire
 

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Evacuations: ​
All Evacuation Orders have been lifted for the Route Fire

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Location: Los Angeles County, Orange County, Riverside, and San Bernardino County.​ 

Started: 01/04/23 12:01 PM

 

Location: Amador County, Kern County, Los Angeles County, Madera County, ​ Mariposa County, Mono County, Nevada County, San Bernardino County, San Luis Obispo County, Santa Barbara County, Sierra County, Sonoma County and Tulare County

Started: 03/01/23 12:01 PM

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Disaster Support

Learn about payment arrangements and other available consumer protections.

Learn More >

Customer Care Resources

Learn more about wildfire disaster assistance available to customers impacted by recent wildfires.

Download our Information Sheet

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Additional Resources

  • redcross.org - American Red Cross disaster assistance website
  • fire.ca.gov - Official website for the California Department of Forestry and Fire Protection
  • readyforwildfire.org - CAL FIRE's wildfire preparedness website
  • caloes.ca.gov - California Governor's Office of Emergency Services website
  • ready.gov - Disaster preparedness information from the U.S. Department of Homeland Security