Personal Information Request
The California Consumer Privacy Act (CCPA) of 2018 gave California residents more control over their personal information. The broad applicability of the law expanded the definition of personal information to include biometric data, internet browser history, and geolocation data. In November 2020, California voters passed ballot Proposition 24, the California Privacy Rights Act of 2020 (CPRA). This act not only amends existing CCPA language, but also affords California residents knowledge of data collected from them by a company’s service provider (Vendor), of data classified as sensitive personal information (e.g., social security number, driver’s license number), as well as their employment data requests. This law goes into effect on January 1, 2023.
Californians have the right:
- To know what personal information and sensitive personal information is being collected about them, both by category and by specific information
- To access their information
- To know whether their personal information is being sold or otherwise disclosed, and to whom
- To have their personal information deleted in certain circumstances
- To non-discrimination
- To correct their information
- To limit the use and disclosure of their sensitive personal information
SCE is prohibited from selling your personal information.
To request a personal information report, or to delete the data SCE may have collected about you, please fill out an online form by selecting the “Submit a Request” button below, or call 1-800-655-4555 for Customer Service (for customers, former customers, non-customers, or minors), or call 1-800-500-4723 (option 3) for Human Resources (for employees, retirees, supplemental workers, or contractors). Once a request is received, SCE will review the information and validate your identity against our records. If your identity is validated and you have requested a report, you will receive it within 45 calendar days of submittal or be notified if an additional 45 calendar days are needed to fulfill your request. If your identity is validated and you have requested that data be deleted (subject to certain exceptions), you will receive a response within 45 calendar days. A record of your deletion request will be retained for four years.
Retention Policy of Personal Information
We retain both your personal information and sensitive personal information for as long as reasonably necessary to fulfill the transactions you have requested, or for legitimate business purposes, such as complying with our legal obligations, including United States federal, state, and local laws. Retention periods vary for different types of personal information and sensitive personal information, according to the business purpose. For example, personal information and sensitive personal information provided for an application for community funding and donation programs carries a different retention period than does information provided to us when establishing an electric utility service.
If you believe SCE incorrectly denied a request for your personal information report or request to delete data, you may appeal by contacting us at:
- 1-800-655-4555, or CCPA@sce.com, for customer, former customer, non-customer, or minor requests, or
- 1-800-500-4723 (option 3), or Infocntr@sce.com, for employee, retiree, supplemental worker, or contractor requests.
Frequently Asked Questions
The California Privacy Rights Act (CPRA) is a state-wide data privacy bill that amends and expands the existing California Consumer Privacy Act (CCPA).
The California Consumer Privacy Act (CCPA) laid the foundation for data privacy law in the state of California, when it entered into effect on January 1, 2020. The California Privacy Rights Act (CPRA) introduces new regulations that make the existing privacy law more stringent.
The California Privacy Rights Act (CPRA) takes effect on January 1, 2023.
You do not need to create an SCE account to request your personal information report.
You may submit a request for a personal information report twice in a 12-month period.
The report will include 12 months of personal information we have collected.
You will receive your report within 45 calendar days of submittal. In some cases, we may need an additional 45 days to fulfill a request, as permitted by law.
Your personal information may be provided electronically or via postal mail.
For Customers: When requested, interval usage data will be provided in 15 or 60-minute intervals based on meter type. You may, also, download information by creating and/or logging into your SCE My Account. Once logged in, navigate to the left side of the page select Data Sharing & Download, then Green Button Download.
There is no fee for the personal information report. However, the law allows for a fee to be charged if when a request is excessive and results in, for additional administrative costs.
California residents have the right to request deletion of their personal information. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exemption applies as described in the California Consumer Privacy Act section 1798.105.
SCE will respond with a confirmation email, within 10 business days of the submittal.
SCE shares personal information in accordance with our privacy notice and tariffs. For the sharing of personal information governed by CCPA, please go to this link with information of data we may share and to whom: https://www.sce.com/privacy/access-notice.
To request information under CCPA as an Authorized Agent or Power of Attorney/Conservatorship, complete the Personal Information Request by calling Human Resources Request: EIC @ (800) 500-4723, Option 3 or Customer Service Request: Customer Service Call Center @ (800) 655-4555 and follow the instructions provided. SCE may deny a request from agents who do not verify their own identity or submit proof that they have been authorized by the data subject.
For employment data, please contact the EIC at 1-800-4723 (Option 3), and for all other data, please contact the Call Center at 1-800-655-4555
Please contact Customer Support at 1-800-655-4555 to update your personal information.If you have an employment-related change, please call Human Resources at EIC @ (800) 500-4723 (Option 3)
SCE will provide you with two separate reports, one including customer information and one including employment information.
If you indicated that you have more than one type of relationship with us (for example, Employee and Customer), SCE will provide you two separate reports, one including customer information and one including employee information.