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Help Center

I may have a Radio/Television Interference (RTVI) Problem. What should I do?


Here is a simple test to check your home for RTVI:
 

  1. Go to your main circuit breaker box.
  2. Listen to the interference on a battery-operated radio.
  3. Turn the main breaker off.


If there is still interference, follow these additional steps:
 

  1. Turn the circuit break main on.
  2. Wait for the interference to start again.
  3. Follow this same procedure for each of the sub-breakers, one at a time.


Once you pinpoint which circuit the device causing the interference is plugged into, perform these final steps to resolve the problem:
 

  1. Turn all the breaks to "on," except the one that stopped the noise.
  2. Find out what electrical equipment is connected to that circuit by checking the doorbell, fish tanks, heating pads, electric blankets, dimmer switches, sonic pest control devices, and other appliances.  

If you follow all of these steps and still have an RTVI problem, the cause may be in your neighbor's home.

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