Assistance Center

Assistance Center

Assistance Center

Our thoughts are with the communities that have been impacted by the recent wildfires. The Assistance Center provides timely and accurate wildfire status and updates when new information is available as well as access to wildfire safety resources and agency contacts. 

If you are impacted by a recent wildfire (or other major disaster), please submit your information here.

 

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Location: Northwest of Refugio Canyon near Hwy 101 along the Gaviota Coast (34.553, -120.136)
Started: 10/11/21 @ 2:30 PM
Agencies: Unified Command Santa Barbara County Fire and Los Padres National Forest
Cal Fire: Link to Cal Fire
InciWeb: Link to InciWeb  

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Evacuations: All Evacuation Orders have been lifted for the Alisal Fire 

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Location: Fairview Avenue and Bautista Canyon Road, near Hemet (33.717062, -116.893227)
Started: 09/05/22 4:00 PM
Agencies: Hemet Fire Department, Riverside Emergency Management Department, California Department of Corrections and Rehabilitation, SERT, American Red Cross, Riverside County Fire Department, Riverside Department of Animal Services, Cahuilla Fire.
Cal FireLink to Cal Fire
InciWebLink to InciWeb

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Evacuations: All Evacuation Orders have been lifted for the Fairview Fire

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Location: I5 and Lake Hughes Road, near Castaic [34.5255, -118.6479] ​
Started: 08/31/22 12:01 PM​
Agencies: Los Angeles County Fire Department​
Cal FireLink to Cal Fire
 

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Evacuations: ​
All Evacuation Orders have been lifted for the Route Fire

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Location: Imperial County, Inyo County, Los Angeles County, Riverside County, San Bernardino County.
Started: 09/09/22

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Location: Los Angeles County, Orange County, Riverside and San Bernardino County.​
Started: 01/04/23 12:01 PM

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Disaster Support

Learn about payment arrangements and other available consumer protections.

Learn More >

Customer Care Resources

Learn more about wildfire disaster assistance available to customers impacted by recent wildfires.

Download our Information Sheet

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Additional Resources

  • redcross.org - American Red Cross disaster assistance website
  • fire.ca.gov - Official website for the California Department of Forestry and Fire Protection
  • readyforwildfire.org - CAL FIRE's wildfire preparedness website
  • caloes.ca.gov - California Governor's Office of Emergency Services website
  • ready.gov - Disaster preparedness information from the U.S. Department of Homeland Security