California Consumer Privacy Act Policy

The California Consumer Privacy Act Policy was updated on December 30, 2022.

Purpose and General Principles

The purpose of this California Consumer Privacy Act (CCPA) policy is to provide timely notice, at or before the point of collection, to California residents, also known as “Consumers,” regarding the categories of personal information collected online and how we use personal information. This policy provides instructions for how California residents can exercise their right to deletion and the right to receive a copy of their information. Our Website Privacy Notice and Notice of Collection and Use of Energy Usage Information further describe our policies and practices related to your privacy.

“Personal Information” is defined by the CCPA as any information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked, directly or indirectly, with a resident or household.

What Personal Information is not under CCPA

Under the CCPA, Personal Information does not include publicly available information lawfully made available from federal, state, or local records and de-identified or aggregated consumer information. Aggregated information includes Internet Protocol addresses, browser type, device type, operating system, page views, referring URLs, destination URLs, dates and times of site visits, and other information collected primarily for statistical purposes.  

Personal Information We Collect or Disclose

We collect information from you and about you to:

  • provide utility-related services
  • provide you with personalized experiences
  • send you recommendations on products and services of interest to you
  • manage, analyze, and measure our content and advertising
  • understand who visits our website
  • improve SCE products and Services, including new product and Service development through your access or use of our website

You must provide us with Personal Information when you create a User ID to use SCE’s digital services, such as My Account, send us an email, or complete a self-service transaction with us via our website. We will use your Personal Information to identify, authenticate, and fulfill your service request.

Categories of Personal Information We Collect and Share About Consumers

Below are the categories of Personal Information about Consumers we collect and/or disclose to third parties or service providers for a business purpose.

Category Name

Category Description

Do We Disclose for Business Purposes?

Contact and Identification Identifiers


A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers.


Consumer Records

Information that identifies relates to, describes, or can be associated with, a particular individual, including but not limited to: a name, signature, social security number, physical characteristics or description, address, account number, telephone number, passport number, military identification number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

This information will not include publicly available information lawfully made available to the public from federal, state, or local governments.

Some personal information in this category may overlap with other categories.


Purchase History and Tendencies

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consumer histories or tendencies.


Biometric Information

Genetic, physiological, behavioral, and biological characteristics or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, sleep, health, or exercise data.


Internet or Other Electronic Network Activity Information

Browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement.


Geolocation Data

Geographical (latitudinal and longitudinal) location can be used to identify an electronic device’s physical location, such as a mobile phone or smart meter.


Sensory Data

Audio, electronic, visual, thermal, olfactory, or similar information.


Professional or Employment-Related Information

Current or past job history or performance evaluations.


Inferences Drawn from Other Personal Information

Profile reflects a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.


Consumer Personal Information Rights

California residents have rights to their data. Additionally, California law restricts certain business practices, listed below. Please refer to the “Contact Us” section with questions.

Do Not Sell Personal Information

We are prohibited by Public Utilities Code Section 8380(b)(2) from selling personal information, including personal information of consumers under 16 years of age. 

Right to Know

Consumers have the right to submit two free requests, every 12 months, for a report containing information about how we handled their Personal Information during the prior 12-prior months from the date the request is received, including:

  • categories of Personal Information collected
  • specific pieces of Personal Information collected
  • categories of sources from which Personal Information was collected
  • business purposes for collecting Personal Information
  • categories of Personal Information we disclosed to share with a third party for a business purpose
  • categories of Personal Information disclosed to a third party

Unless otherwise specified in the request, the report will be delivered in an electronic format. To protect certain sensitive types of Personal Information, such as social security or bank account numbers, we will inform you if we have collected these data elements during the applicable 12-month period but will not include it in the report. California residents may exercise this right by submitting an online request or calling us at (800) 655-4555. 

Right to Deletion

California residents have the right to request the deletion of the Personal Information collected about them, subject to certain exemptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  • Complete the transaction for which we collected the Personal Information, provide a good or service you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities
  • Debug products to identify and repair errors that impair existing intended functionality
  • Exercise free speech or ensure another consumer's right to exercise their free speech rights or exercise another right provided for by law
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.) pursuant to Chapter 3.6, beginning with Section 1546 of Title 12 of Part 2
  • Share Personal Information as ordered by the California Public Utilities Commission or to engage with public or peer-reviewed scientific, historical, or statistical research in the public interest when the deletion of Personal Information may likely render impossible or seriously impair the research
  • Enable solely internal uses reasonably aligned with consumer expectations based on your relationship with us and pursuant to this Policy
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information compatible with the context in which you provided it

California residents may exercise this right by submitting an online request or calling us at (800) 655-4555. 

Usually, the information we collect falls into the above exemptions, and a request to delete such information will be denied. If we deny your request, we will notify you within 45 days of receipt of your request.

Submitting Requests (Know or Delete)

Your Information

If you are a California resident, you may exercise your right to know or the right to delete your Personal Information by submitting an online request or calling us at (800) 655-4555. If you are the owner or authorized third party of multiple customer electrical service accounts, you must submit separate verifiable Personal Information requests for each account. We will confirm receipt of a request within 10 business days and respond to the request within 45 calendar days from the time the request is received.

Authorized Agents on Behalf of a Consumer

Consumers who would like an Authorized Agent to act on their behalf in exercising their right to know or right to delete should complete the Agent Authorization & Personal Information Request form, returning the original, notarized document to the address listed at the top of the form. An Authorized Agent is any individual, including a spouse, who is not the primary account holder.

Power of Attorney

If you have Power of Attorney for a Consumer and would like to submit a request on behalf of a Consumer, please send proof of your Power of Attorney designation along with the completed form found at this link to

We may deny a request from agents who do not verify their own identity or submit proof that they have been authorized by the Consumer. However, such requirements will not apply where you have provided the Authorized Agent with Power of Attorney under Cal. Prob. Code Sections 4000 to 4465.

Minors and Legal Guardians of Minors

If you are a minor or a legal guardian of a minor, you may submit a request by completing one of the following forms:

Verification Process Used for Consumer Requests

Before fulfilling your request, we must authenticate your identity or the identity of your Authorized Agent. If you are a current or former customer, we will match our system information with what you provided at the time of the request. If you are a non-customer (third party), we use a third-party authentication service to confirm your information.

Depending on your relationship with our company, you must indicate if you are a former or current customer or non-customer, your first and last name, address, phone number on file, best contact number (if different), your email address on file, customer account number (if former or current customer), preferred report delivery method, and interval meter data (if former or current customer). For deletion requests, enter the pieces of Personal Information to be deleted in the Comments box. The information provided will be used to confirm your identity in our system.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you for exercising any of your CCPA rights. This means we will not:

  • Deny your services
  • Charge you different prices or rates for goods or services, including granting discounts or other benefits or imposing penalties
  • Provide you with a different level or quality of services
  • Suggest that you may receive a different price or rate for services or a different level or quality of services

Retention of Personal Information

We retain your Personal Information for as long as reasonably necessary to fulfill the transactions you have requested or legitimate business purposes, such as complying with our legal obligations, including United States federal, state, and local laws. As retention periods vary for different types of Personal Information, based on business purposes, actual retention periods vary. For example, Personal Information provided in an application for community funding and donation programs has a different retention period than Personal Information provided for establishing electric utility service.

Contact Us

For questions regarding this policy, please contact us using one of the following methods:

Southern California Edison

Attention: Chief Ethics & Compliance Officer
Post Office Box 800
Rosemead, CA 91770

Residential Customers: (800) 655-4555
Business Customers: (800) 990-7788


Note that information regarding these contacts or correspondence with SCE may be retained in a file specific to you.